Teresa Smith

• Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
• Operated multi-line phone systems to manage incoming and outgoing calls.
• Directed callers to appropriate departments and staff members efficiently.
• Directed callers to appropriate departments by efficiently answering and transferring calls, ensuring timely resolution of inquiries.
• Managed patient inquiries, providing accurate information and assistance.
• Facilitated communication between medical staff and patients, ensuring clear information exchange. between medical staff and patients, facilitating clear and effective information exchange.
• Utilized electronic communication systems to relay urgent messages promptly.
• Maintained accurate logs of calls and messages, supporting efficient record-keeping and follow-up actions.
• Assisted visitors by providing directions and information about services available.

I got the prior authorizations from insurance for procedures scheduled with hospital and contacted patients to give dates of procedures and time of arrival expected. Performed basic office tasks such as filing and data entry. Utilized phone skills to assist customers with payment processing and inquiries.

• Coordinated with medical staff to ensure optimal scheduling of surgeries.
• Coordinated patient communications regarding appointment details and preparation instructions to ensure clarity and compliance.
• Verified insurance coverage and processed authorization requests to facilitate timely patient care.
• I got the prior authorizations from insurance for procedures scheduled with hospital and contacted patients to give dates of procedures and time of arrival expected. Plus basic office skills phone skills take payments customer service
• Updated patient records and maintained confidentiality of sensitive information.
• Collaborated with the surgical team to optimize operating room utilization.
• Provided support during patient intake by collecting necessary information and documentation.
• Implemented scheduling software to streamline appointment management processes.

• Provided personalized assistance with orders, enhancing customer satisfaction and dining experience.
• Partnered with team members to streamline service during peak hours, ensuring timely order fulfillment.
• Trained new crew members on procedures and customer service expectations.
• Prepared food items according to safety and quality standards.
• Operated kitchen equipment and maintained cleanliness in work areas.
• Checked inventory levels regularly and restocked supplies as needed throughout shifts.
• Monitored inventory levels and restocked supplies to support uninterrupted service throughout shifts.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified customer needs promptly to enhance service delivery.
• Collaborated with diverse coworkers to achieve shared goals and resolve product and service issues.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Proposed innovative ideas and solutions to improve team outcomes.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.