Polet Garcia
Las Vegas
Summary
Dedicated PBX Operator with strong telephone etiquette and efficient call management skills. Known for delivering exceptional customer service and effectively coordinating patient scheduling to enhance operational efficiency.
Overview
2
2
Languages
17
17
years of professional experience
Work History
PBX Operator
Sunrise Hospital
Las Vegas, NV
04.2023 - Current
- Operated multi-line telephone system to manage incoming and outgoing calls efficiently.
- Directed emergency calls to appropriate departments, ensuring timely response.
- Assisted patients and visitors with inquiries, enhancing overall customer service experience.
- Monitor all emergency alarms and codes and notify the necessary personnel.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Directed incoming calls to personnel and departments, routing to best-qualified department.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
Stay at Home Parent
Stay At Home Mom
Las Vegas, NV
07.2018 - 01.2023
- Developed engaging educational activities to promote children's learning and development.
- Organized daily schedules to ensure efficient use of time and resources.
- Managed household budgets, optimizing expenses for family needs.
Medical Receptionist
Mountain Vista Pediatrics
Henderson, NV
01.2015 - 07.2018
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Facilitated effective communication between patients, families, and healthcare providers.
- Implemented electronic health record maintenance, ensuring accuracy and compliance with regulations.
- Oversaw front desk operations, improving workflow and reducing wait times for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Receptionist
Foothills Pediatrics
Las Vegas, NV
05.2013 - 12.2014
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Processed patient registrations and insurance verifications with attention to detail and accuracy.
- Implemented electronic health record systems, improving data retrieval efficiency.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
Medical Call Center Representative
Nevada Health Centers
Las Vegas, NV
06.2009 - 01.2011
- Managed high volume of inbound calls, ensuring accurate patient information collection.
- Provided detailed guidance on healthcare services and appointment scheduling to patients.
- Collaborated with medical staff to resolve patient inquiries and issues efficiently.
- Evaluated call metrics to identify areas for process improvement and enhanced service delivery.
- Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
- Schedule/Confirm/Reschedule medical, dental and W.I.C appointments.
Education
High School Diploma -
CSN
Las Vegas, NVSkills
- Telephone operations
- Telephone management
- Strong telephone etiquette
- Work prioritization
- Call monitoring
- Excellent verbal communication skills
- Emergency response coordination
- Answering questions
- Computer skills
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
PBX Operator
Sunrise Hospital
04.2023 - Current
Stay at Home Parent
Stay At Home Mom
07.2018 - 01.2023
Medical Receptionist
Mountain Vista Pediatrics
01.2015 - 07.2018
Medical Receptionist
Foothills Pediatrics
05.2013 - 12.2014
Medical Call Center Representative
Nevada Health Centers
06.2009 - 01.2011
High School Diploma -
CSN