Emily Delgado
Mission,TX
Summary
Graduate student with a strong dedication to further gain experience within healthcare. Committed to providing excellent customer service, through gained experience and continued learning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PBX Operator
Mission Regional Medical Center
05.2022 - Current
- Operated multi-line phone systems to facilitate seamless communication across departments.
- Managed incoming calls, directing inquiries to appropriate medical staff and departments efficiently.
- Provided exceptional customer service to patients, families, and visitors while addressing concerns promptly.
- Maintained accurate call and visitor logs.
- Collaborated with security personnel to ensure safety protocols during emergency situations.
Medical Scribe
Emmanuel Family Clinic
02.2024 - 07.2024
- Documented patient encounters in real-time, ensuring accuracy and completeness of medical records.
- Assisted in the management of electronic health record systems for accurate data entry and retrieval.
- Reviewed clinical notes for clarity, consistency, and compliance with regulatory standards.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
Education
Bachelor of Science - Clinical Psychology
The University of Texas Rio Grande Valley
Edinburg, TX12-2023
Skills
- Telephone operations
- Answering questions
- Strong telephone etiquette
- Front desk operations
- Computer skills
- Professional communication
- Clerical support
- Multitasking
- Attention to detail
- Excellent verbal communication skills
- Reliability
Certification
- NCPCT - Patient Care Technician [2020]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Drawing and Painting
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creative Writing
- Community church engagement
Timeline
Medical Scribe
Emmanuel Family Clinic
02.2024 - 07.2024
PBX Operator
Mission Regional Medical Center
05.2022 - Current
Bachelor of Science - Clinical Psychology
The University of Texas Rio Grande Valley