TERESA SPAULDING

• Compiled reports on website traffic, conversions, and other metrics.
• Responded to customer inquiries in a timely manner.
• Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
• Recommended property improvements based on detailed evaluations of current property conditions.
• Developed and executed community outreach strategies, increasing engagement.
• Managed day-to-day activities involving tenants, subcontractors and property management.

• Reduced delinquency levels from 26% to less than 1%, overseeing the successful management of 812 units.
• Utilized SEO practices to increase visibility of community content.
• Investigated potential violations of lease agreements by tenants.

• Provided administrative support to the Community Manager as needed.
• Improved NOI through rent growth and expense management.
• Monitored lease and renewal rental rates with leadership recommendations for change implementation.

• Provided administrative support to the Community Manager as needed.
• Coordinated events for residents of the community.
• Improved NOI through rent growth and expense management.

• Aided in the smooth transfer of ownership for The Fountains Apartments, resulting in its acquisition by Turnbury Apartments.
• Managed resident rental payments, resident communications, evictions, and collections.

• Oct 2018 Leasing Manager: Enhanced rental efficiency.
• Promoted to Community Assistant Manager in July 2016.
• Promoted to Community Manager in July 2017.
• Assisted in the sale of property to Advenir.

• Showed and leased apartments, prepared all necessary paperwork from walk-in to move-in.
• Provided support to residents during the renewal of their services online.

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• Show and lease apartments, prepare all necessary paperwork from walk-in to move-in, prepare resident files, verify applicant information, generate market surveys and develop resident relations
• Promoted to manage two properties as Property Manager.
• Contributed to the successful sale of a property.

• Show and lease apartments, prepare all necessary paperwork from walk-in to move-in, prepare resident files, verify applicant information, generate market surveys and develop resident relations.
• Managed paperwork processing for renewal and resident transfers.
• Managed the planning and organization of resident events, open house for prospects, and broker events.

• Responsible for successfully leasing up 636 units.
• Coordinated apartment showings, ensured accurate leasing documentation, and cultivated strong relationships with residents.
• Processed paperwork for renewals and resident transfers.

• Leasing Manager in December 1997.
• Promoted to the role of Community Manager in January 1999.
• Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.