Senior HR professional with proven track record in driving organizational success through strategic human capital management. Skilled in talent acquisition, employee relations, and performance management with strong focus on team collaboration and achieving results. Adept at navigating dynamic environments and fostering culture of continuous improvement. Known for reliability, adaptability, and results-driven approach.
Hi, I’m
Teresa Stafford
Monroe,NC
Summary
Overview
11
years of professional experience
Work History
Charter Communications
Sr. HR Manager
09.2022 - Current
Job overview
- Handled all HR processes for a staff of 950 agents, 43 supervisors, and 9 managers
- Lead, manage, and support a small team of Human Resources professionals and recruiters as well as staff while working to implement new systems and process improvements with the Directors, GVP, and VPs
- Effectively communicate and execute necessary changes to policies and procedures by working with various departments to maintain compliance and process improvement
- Perform employee relations functions including support and counseling regarding personnel and job-related conflicts, problem-solving and dispute resolution, managing employee performance issues, review and assessment of termination requests
- Developed HR metrics and reports to support effective planning and decision-making as well as manage the recruitment process, including sourcing, onboarding, job fairs, and reviewing resumes
- Plan and execute orientation presentations for 20-30 new hires 4 times per month and conduct leadership training bi-monthly for management and people leaders
- Responsible for the ownership of agent support; employee relations, training and development, and compliance with employment law
- Consultant to managers and employees on human resource issues including but not limited to performance, disciplinary actions, development, compensation, and conflict management
- Create and maintain all processes, business news notifications, reports, leave information, unemployment claims, investigations, corrective actions, management meetings, attrition statistics, shrink and exception protocols, I-9 data, E-Verify, rehire eligibility requests, and business emails
Chamber of Commerce
Membership Director
01.2021 - Current
Job overview
- Increased membership by an average of 50 new members per year
- Responsible for $1.5M membership budget
- Developed sales and marketing collateral; coordinated internal communications and survey program
- Hired, trained and coached 4 other team Directors, and prestigious members
- Collaborate with team members from all functional areas
- Promoted to Vice Chair with oversight responsibility for several functional areas of club operations
- Book quality appointments, present services to prospective members while connecting to the individuals’ wants and needs
- Maintained the membership database and circulation records of its scientific journal
- Served as primary development director of two community outreach organizations: BBOC and Black Chamber of Commerce
- Developed a VIP program for the organizations that led to increased revenues
- Traveled to events and facilitated onsite registration, sales support, and event management for all Platinum Partners and above attending events
- Analyzed membership statistics, retention rates and industry trends
- Designed new programs for member engagement
- Established membership goals; developed marketing plans; directed recruitment and retention
Charter Communications
Leaves Manager/ Payroll Specialist/HR Manager
05.2018 - 09.2022
Job overview
- Created SOPs and new databases to maintain over 10,000 employee's personal leave information
- Built relationships with HRBPs, managers, vendors, contacts, and employees
- Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call or email resolution
- Subjects include but are not limited to: Leave of Absence, Worker's Compensation, Collective bargaining agreements, HFLL, OSHA, TDI, FMLA, and routine HR questions
- Work effectively with Human Resources, business colleagues, vendors, and leadership regarding time and attendance management, payroll, leave of absence, STD, and leave information
- Administer and process payroll for multi-state lines of business on a bi-weekly basis
- Carried out responsibilities in accordance with the Company's policies and applicable laws, including: interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems
Monarch
Human Resources Manager
10.2015 - 05.2018
Job overview
- Runs reports from Workday database as requested and creates various reports and documents to provide current human capital information for 850 employees
- Maintains all prospective information in HRIS such as assigned salary grade, HIPAA levels, Occupational Exposure Levels, listing of approved positions, fringe allowances, allocations, and training requirements
- Processed child support orders, levies, unemployment documents, and verification of earnings
- Processes personnel action forms and ensures proper approvals
- Partners with employees and management to communicate various Human Resources policies, procedures, laws, standards, and government regulations
- Managed all HR-related functions for assigned set of staff, including new hire preparation, performance management, employee relations, employee engagement, leave of absence, compensation, and offboarding
Randstad for AON
Sr. HR Generalist/Benefits Coordinator
08.2013 - 10.2015
Job overview
- Create and maintain exceptional relationships with clients, providing year-round support and guidance
- Explain human resource policies and procedures and utilized PeopleSoft for employee information for different clients
- Work directly with leadership to develop improvement plans and manage and track leads through CRM
- Responsible for staying abreast of new policies and laws to offer help, explanations, and send new information to clients
- Maintained insurance license and sold Medicare plans if applicable in a consultative sales environment
- Applied and maintained consistency of presentations
- Data entry, incoming and outbound calls, solved customer benefit issues, and respond promptly and efficiently to customers with immediate needs
- Built and maintained successful relationships with service providers, employees, and consumers
- Assessed training needs and developed recommendations for new programs
- Created and maintained all client knowledge base articles along with internal and system-related notes
- Compiled information about new accounts, entered account information into computers, and filed related forms or other documents
- Performed office procedures such as: data entry, filing, and typing, managing materials, inbound and outbound calls, utilized web-based document-sharing tools, and created and maintained reporting templates with PowerPoint and Excel
Education
Gardner Webb University
Bachelors from Business Administration and Management
University Overview
Gaston College
Associates from Human Resource Management
University Overview
Central Piedmont Community College
Associates from Interpreter Education
University Overview
University of The People
Master’s from Business Administration
06-2025
University Overview
currently in process
Skills
- Succession planning
- Building morale
- HR policies and procedures
- HR analytics
- Diversity and inclusion
- Employee relations
- Talent acquisition
- Retention strategies
- Compensation structuring
- Leadership coaching
- HRIS management
- Microsoft office proficiency
- Leadership development
- Recruitment life cycle
Timeline
Sr. HR Manager
Charter Communications
09.2022 - Current
Membership Director
Chamber of Commerce
01.2021 - Current
Leaves Manager/ Payroll Specialist/HR Manager
Charter Communications
05.2018 - 09.2022
Human Resources Manager
Monarch
10.2015 - 05.2018
Sr. HR Generalist/Benefits Coordinator
Randstad for AON
08.2013 - 10.2015
Gaston College
Associates from Human Resource Management
Central Piedmont Community College
Associates from Interpreter Education
Gardner Webb University
Bachelors from Business Administration and Management
University of The People
Master’s from Business Administration
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