Teresa F. Taylor
Oklahoma City
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. Strives in developing and managing strong teams through proactive training and team building.
Overview
6
6
years of professional experience
Work History
Team Lead/Supervisor
TTEC Services Corporation
06.2023 - Current
- Team leadership and coaching: Motivate and coach team members to meet performance goals, answer their questions, and address employee-related issues.
- Performance monitoring: Track team performance metrics, conduct quality assurance checks, and provide ongoing feedback.
- Customer support: Handle escalated customer issues to ensure high-quality customer experience.
- Operational management: Manage daily tasks such as monitoring attendance and processing payroll.
- Problem-solving: Troubleshoot technology issues and support outage processes.
- Collaboration: Work with internal and external stakeholders to achieve operational and project goals.
Customer Service Individual Sales Representative
TTEC Services Corporation
10.2020 - 06.2023
- Provided property casualty insurance product information, rates, and benefits in call center setting to assist customers in making informed choices.
- Provided professional advice and supported members with making educated decisions in coverages/policies to fit customers' needs and convert to members.
- Followed up with potential customers by phone and mailed correspondence.
Education
Putnam City West
Oklahoma City, OKSkills
- Team leadership
- Performance monitoring
- Customer support
- Microsoft Excel
- Microsoft Word
- WordPerfect
Professional Designations
Licensed Property, Casualty/Commercial and Life/Health Producer - 20+ years
Timeline
Team Lead/Supervisor
TTEC Services Corporation
06.2023 - Current
Customer Service Individual Sales Representative
TTEC Services Corporation
10.2020 - 06.2023
Putnam City West