Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Teresa Villatoro

Carlsbad,CA

Summary

Experienced non-medical Care Provider offering 3 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

11
11
years of professional experience

Work History

Cashier

Willies Cleaners
San Marcos, CA
02.2021 - 03.2022
  • Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
  • Used pressing machines and hand irons on appropriate garments.
  • Maximized efforts towards productivity by identifying problem areas and assisting in implementing solutions.

Cashier Team Lead

AMPM Arco Gas Station
Carlsbad, CA
12.2017 - 02.2021
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Directed team of 3 cashiers to maximize performance and deliver exceptional service to every customer

Caregiver

Home Care Assistance - HCA
Cardiff, CA
10.2017 - 10.2020
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Medical Assistant Intern

North County Health Services
San Marcos, CA
08.2019 - 11.2019
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Telemarketing Operator

Apogee Retail
Columbus, Nebraska
05.2011 - 12.2014
  • Overcame objections using friendly, persuasive strategies.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Set up appointments with interested customers according to schedule availability.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Made average of 150 outbound and inbound calls per day.

Education

Certificate - Medical Assistant

Pima Medical Institute
San Marcos, CA
08.2019

Skills

  • Data Entry and Maintenance
  • Completing Insurance Forms
  • Multitasking and Prioritization
  • Medication Administration
  • Microsoft Office
  • Data Analysis
  • Patient Chart Tracking
  • Medical Coding
  • Problem Anticipation and Resolution
  • Updating Medical Records

Timeline

Cashier

Willies Cleaners
02.2021 - 03.2022

Medical Assistant Intern

North County Health Services
08.2019 - 11.2019

Cashier Team Lead

AMPM Arco Gas Station
12.2017 - 02.2021

Caregiver

Home Care Assistance - HCA
10.2017 - 10.2020

Telemarketing Operator

Apogee Retail
05.2011 - 12.2014

Certificate - Medical Assistant

Pima Medical Institute

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Teresa Villatoro