Teresa Watters
Gosport,IN
Summary
Dynamic Director of Dining Services at Brookdale Assisted Living, skilled in culinary expertise and customer satisfaction. Successfully implemented tailored meal plans, enhancing resident dining experiences while ensuring food safety compliance. Proven ability to manage inventory effectively, fostering teamwork and communication among staff to elevate service quality and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Dining Services
Brookdale Assisted Living
03.2025 - Current
- Oversaw daily dining operations, ensuring compliance with health and safety regulations.
- Developed and implemented menu options catering to resident preferences and dietary needs.
- Managed inventory levels, coordinating with suppliers to ensure timely deliveries of fresh ingredients.
- Trained staff on food preparation techniques and customer service best practices for enhanced resident experience.
- Collaborated with nursing staff to provide appropriate meal plans for residents with specific dietary restrictions.
- Facilitated resident feedback sessions to adapt services based on preferences and improve overall dining experience.
- Managed budget effectively, reducing unnecessary expenses while maintaining quality standards.
- Implemented customer feedback systems to continually improve upon services offered.
- Conducted regular performance evaluations of staff members, providing constructive feedback for professional growth success.
- Established effective communication channels between kitchen and front-of-house teams for smooth daily operations.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Dietary Aide
Bloomington Meadows Hospital
03.2024 - 06.2025
- Assisted in meal preparation and distribution to ensure dietary needs were met.
- Maintained cleanliness and organization of kitchen and dining areas for compliance with health standards.
- Collaborated with nutritionists to implement individualized meal plans for patients.
- Monitored food inventory levels and reported shortages to enhance operational efficiency.
- Ensured accurate labeling of food items to prevent cross-contamination and allergens exposure.
- Participated in regular team meetings to discuss workflow improvements and address challenges efficiently.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Overnight Stocker
Walmart
03.2022 - 03.2024
- Managed inventory replenishment to optimize stock levels and maintain product availability.
- Organized merchandise displays to enhance visual appeal and improve customer shopping experience.
- Trained new team members on inventory procedures and safety protocols to ensure compliance.
- Collaborated with team members to streamline stocking processes, reducing time spent on nightly tasks.
- Conducted regular audits of stock levels to identify discrepancies and implement corrective actions.
- Operated material handling equipment safely and efficiently for transporting goods throughout the store.
- Implemented best practices for product rotation, minimizing waste and ensuring freshness of items.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted customers and directed to requested products.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Picked and packed order items.
Assembler
Cook Urological
11.2019 - 08.2020
- Assembled components according to engineering specifications and quality standards.
- Operated hand tools and machinery to complete assembly tasks efficiently.
- Collaborated with team members to streamline production processes and improve workflow.
- Conducted quality checks on finished products, ensuring compliance with safety regulations.
- Maintained organized workstations, promoting a safe and productive environment.
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Completed durable assemblies and subassemblies with hand and power tools.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Followed outlined specifications to implement assembly plans.
- Tested finished products to perform quality assurance and identify discrepancies.
- Upheld strict adherence to safety protocols, significantly reducing workplace accidents.
- Maintained high standards of cleanliness and organization, ensuring safe working environment.
- Followed safety protocols to maintain safe working environment.
- Assembled parts correctly according to specifications, reducing quality issues.
- Completed tasks on time to meet quality and safety standards.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Recognized and reported defective material and equipment to shift supervisor.
- Verified part numbers and placed parts in appropriate shipping containers.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Sanitation standards
- Food presentation
- Food safety compliance
- Culinary expertise
- Meal planning
- Nutrition
- Special diets
- Allergy awareness
- Teamwork
- Customer service
- Reliable and responsible
- Multitasking
- Customer satisfaction
- Active listening
- Effective communication
- Food preparation
- Safe food handling
- Calm and pleasant demeanor
- Supply ordering and management
Certification
Servsafe
Timeline
Director of Dining Services
Brookdale Assisted Living
03.2025 - Current
Dietary Aide
Bloomington Meadows Hospital
03.2024 - 06.2025
Overnight Stocker
Walmart
03.2022 - 03.2024
Assembler
Cook Urological
11.2019 - 08.2020
High School Diploma -
Penn Foster Career School