Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Wilkes

Winter Garden

Summary

Dynamic General Manager with a proven track record at EYM Diner, excelling in operations management and team building. Successfully implemented cost-saving initiatives, enhancing efficiency while boosting customer satisfaction. Skilled in problem resolution and staff training, fostering a positive work environment that reduced turnover and improved service standards.

Overview

28
28
years of professional experience

Work History

General Manager

EYM Diner (Denny's)
12.2016 - Current
  • Supported daily operations by coordinating staff schedules and resources.
  • Assisted in developing operational procedures for improved efficiency.
  • Learned safety protocols and compliance standards to maintain workplace safety.
  • Managed inventory tracking systems to ensure timely supply availability.
  • Led recruitment efforts, selecting qualified candidates to build a strong, cohesive team.
  • Ensured compliance with health and safety regulations, maintaining a safe dining environment for customers and staff.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.

General Manager

Crown Management Group (Denny's)
04.2011 - 12.2016
  • Oversaw daily operations to ensure efficient service and high-quality customer experiences.
  • Implemented cost-saving initiatives that enhanced operational efficiency without compromising quality.
  • Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.

General Manager

Friendly's Ice Cream
01.1998 - 04.2011
  • Developed and implemented staff training programs to enhance service standards and team performance.
  • Set clear expectations and created positive working environment for employees.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

High School Diploma -

Danbury High School
Danbury, CT
06-1982

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Timeline

General Manager

EYM Diner (Denny's)
12.2016 - Current

General Manager

Crown Management Group (Denny's)
04.2011 - 12.2016

General Manager

Friendly's Ice Cream
01.1998 - 04.2011

High School Diploma -

Danbury High School

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