Teresa Wilkey
Lake City,Florida
Summary
Dedicated Office Manager with extensive industry experience and a proven track record in delivering exceptional customer service. Recognized for strong interpersonal skills and a results-oriented approach, fostering relationships that drive business growth while ensuring high levels of customer satisfaction. Committed to contributing positively to team dynamics and overall company success.
Overview
17
17
years of professional experience
Work History
Office Manager
Mini-Storage of Lake City
Lake City, FL
10.2022 - Current
- Perform inspections of the facility on a regular basis to ensure that security measures are followed.
- Respond to customer inquiries via phone or email in a professional manner.
- Resolve customer inquiries in a timely manner while maintaining positive relationships with tenants.
- Manage thorough bookkeeping activities, covering payment receipts and overdue accounts.
- Maintain impeccable office organization to support efficiency, professionalism, and performance objectives.
- Implement quality control measures to uphold company standards.
Business Consultant
SE Subway Development LLC
Jacksonville, FL
05.2008 - 11.2020
- Oversaw operations of 30 Subway franchises in North Florida and South Georgia.
- Conducted monthly evaluations to ensure that both Subway policy and food safety regulations were being followed.
- Delivered structured training programs to prepare teams and leadership for upcoming promotions.
- Collaborated with cross-functional teams and vendors to ensure successful project execution.
- Maintained ongoing oversight of franchises to promote increased profits via prudent expense control and enhanced customer service.
- Prepared monthly expense reports.
Education
High School Diploma -
South Carroll High School
Sykesville, MD06-1989
Skills
- Bookkeeping
- Billing
- Documentation and control
- Organizational skills
- Office management
- Document management
- Office administration
Affiliations
- Family time with husband, children and our dog
- Tending to our chickens
- Gardening and yard work
References
References available upon request.
Timeline
Office Manager
Mini-Storage of Lake City
10.2022 - Current
Business Consultant
SE Subway Development LLC
05.2008 - 11.2020
High School Diploma -
South Carroll High School
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