Teresa Wilkins
Buchanan,GA
Summary
Dedicated account manager with over 9 years of experience in strategic prospecting and sales analytics. Known for exceptional customer relationship building and account planning, driving measurable improvements in customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Inside Sales/Account Manager
Janus International Corporation
09.2016 - Current
- Managed rolling steel account and customer portfolio to enhance order coordination and provide exceptional customer support.
- Oversaw customer order processing and tracking to maintain high standards of accuracy and prompt delivery.
- Engaged with manufacturing logistics and customer teams to troubleshoot challenges and sustain efficient order processing.
- Managed customer interactions by providing essential information, quotes, and overseeing order flow to enhance satisfaction.
- Provided detailed support for customer inquiries and order adjustments, ensuring seamless service.
- Enhanced sales operations through effective account management and streamlined administrative coordination.
Customer Service Representative
Janus International Corporation
09.2016 - 09.2017
- Managed customer interactions to provide timely support for product inquiries, order status, and shipping information.
- Supported customers in placing orders and addressing concerns to ensure seamless transactions.
- Ensured accuracy in documenting customer interactions and order specifics to enhance service quality.
Education
High School Diploma -
Heard County High School
Franklin, Ga.05-1985
Skills
- Objection handling
- Strategic prospecting
- Client acquisition
- Account planning
- Sales analytics
- Customer relationship building
Timeline
Inside Sales/Account Manager
Janus International Corporation
09.2016 - Current
Customer Service Representative
Janus International Corporation
09.2016 - 09.2017
High School Diploma -
Heard County High School