Teresa Wilson
Milwaukee
Summary
Results-driven Store Manager with expertise in inventory management, loss prevention, and customer service. Proven track record in enhancing operational compliance and optimizing store performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Dollar Tree
Milwaukee
01.2023 - Current
- Managed daily store operations and maintained inventory levels.
- Trained and supervised staff in customer service techniques to improve customer satisfaction.
- Conducted regular safety inspections to ensure compliance.
- Developed promotional displays that increased product visibility and sales.
- Implemented loss prevention strategies that minimized inventory shrinkage.
- Scheduled employee shifts to optimize store coverage.
- Resolved customer complaints with professionalism and efficiency.
- Collaborated with suppliers to manage stock replenishment processes.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed orders to restock shelves.
Assistant Manager
Dollar Tree
Milwaukee
08.2018 - 01.2023
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored new team members on customer service practices.
- Coordinated inventory management and restocking of merchandise on the sales floor.
- Implemented visual merchandising standards to enhance product presentation.
- Collaborated with management to develop promotional strategies for seasonal sales events.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Medical Claims Processor
Children's Hospital of Wisconsin
Milwaukee
09.2013 - 06.2018
- Processed medical claims for pediatric patients efficiently and accurately.
- Assessed insurance policies to confirm coverage for services provided to pediatric patients.
- Ensured compliance with regulations and hospital policies throughout processing tasks.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Submitted electronic claims through various clearinghouses when necessary.
- Resolved discrepancies in medical billing by identifying and correcting incorrect codes or amounts due.
- Reviewed claims for accuracy before submitting for billing.
- Based payments or denials of medical claims upon well-established criteria for claims processing.
- Calculated payments due by comparing allowed charges to billed charges per contract terms with payers and insurers.
Education
Some College (No Degree) - Computer Networking
KRS Business College
St. Louis Park,MNSkills
- Inventory management
- Sales forecasting
- Inventory control
- Store operations
- Loss prevention
- Product merchandising
- Operational compliance
- Staff management
- Customer service
- Customer relations
- Effective communication
Accomplishments
- 2025 - I was Dollar Tree Team Player of the year
2026- Operational Excellence of the year
2026 - Store Manager of the Year
Timeline
Store Manager
Dollar Tree
01.2023 - Current
Assistant Manager
Dollar Tree
08.2018 - 01.2023
Medical Claims Processor
Children's Hospital of Wisconsin
09.2013 - 06.2018
Some College (No Degree) - Computer Networking
KRS Business College