TeresaAlice Rice
Philadelphia,PA
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Modivcare
09.2018 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
- Ensure all company procedures are followed
- Ensure accurate trip data is input in our systems
- Demonstrate a personal commitment to producing high-quality work
- Refer unresolved customer grievances to designated department for further investigation and resolution
- Multitask effectively and efficiently to extract necessary information from multiple systems
- Review and educate members on our services and their insurance coverage.
Cash Advance Clerk
Fabi Cash
06.2012 - 01.2018
- Greet customers in a timely manner with positive service skills.
- Issue money to floor or shift personnel according to internal control procedures.
- Cash checks according to internal control policies and Gambling Commission regulations.
- Redeem gaming chips from persons in exchange for currency or coin; receive checks, traveler's checks, and other cash equivalents (e.g. debit card, cash & win) from persons in exchange for currency or coin.
- Ensure the proper completion of fills and credits to and from the gaming floor and for signing and ensure the accuracy on the following forms: Fill/Credit form, Notification of Error, Soft Count Reconciliation, Soft Count Drop, Cage Paid In/Out, Strap Variance Log, Chip Cabinet Log, Cashier Window Count Sheet, Cage Bank Count Sheet, Master Game Report and all other daily paperwork required within the cage department.
- Verify soft count, work with the Sonoma Player's Reward Club Program, the Fabicash Check Clearing System and Fabitrack System.
- Perform soft count as needed.
- Assist in other duties and responsibilities as requested.
Education
Certificate - Pharmacy
Lincoln Technical Institute
Philadelphia, PA03.2019
Diploma - General Studies
World Communications Charter School
Philadelphia, PA06.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Computer Skills
Timeline
Customer Service Representative
Modivcare
09.2018 - 08.2023
Cash Advance Clerk
Fabi Cash
06.2012 - 01.2018
Certificate - Pharmacy
Lincoln Technical Institute
Diploma - General Studies
World Communications Charter School
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