Teresa Milner
Kirbyville,MO
Summary
Accomplished professional with a proven track record at Cox Health Systems, enhancing patient satisfaction and reducing wait times through expert patient registration and insurance verification. Skilled in HIPAA compliance and time management, I excel in maintaining patient confidentiality and streamlining administrative processes. My approach significantly elevates clinic performance metrics, demonstrating a strong blend of technical proficiency and empathetic patient care.
Overview
29
29
years of professional experience
Work History
Outpatient Registration
Cox Health Systems
09.2021 - Current
- Reduced wait times for patients with accurate data entry and swift processing of insurance authorizations.
- Increased accuracy in capturing patient demographics by thoroughly reviewing forms during the registration process.
- Enhanced patient satisfaction by efficiently managing registration processes and maintaining a welcoming environment.
- Maintained patient confidentiality by adhering to HIPAA regulations while handling sensitive personal information.
- Handled challenging situations with professionalism and empathy, resolving patient concerns promptly and efficiently.
- Completed registration paperwork, verifying accurate patient information.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Entered patient information into payment system accurately for billing purposes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Receptionist
John Stauffer Allstate
09.2016 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
Quality Control Supervisor
National Enzyme Companey
03.1995 - 03.2001
- Provided exceptional customer service when responding to both internal and external inquiries regarding document availability or status updates.
- Optimized storage capacity by regularly archiving obsolete documents according to company policy guidelines.
- Enhanced team communication, collaborating closely with colleagues and management on document control tasks.
- Created clear and concise user guides for internal staff to improve understanding of document control processes.
- Supported project teams by ensuring all necessary documentation was readily available throughout each project lifecycle stage.
- Assisted in training new staff members on proper documentation procedures and software usage, promoting consistency across the team.
Education
High School Diploma -
Mount Pulaski High School
Mount Pulaski, IL05.1985
Skills
- HIPAA Compliance
- Patient confidentiality
- Patient Registration
- Insurance Verification
- Payment Processing
- Time Management
- Cash Handling
- Electronic Recordkeeping
- Data Entry Software
Timeline
Outpatient Registration
Cox Health Systems
09.2021 - Current
Receptionist
John Stauffer Allstate
09.2016 - 03.2017
Quality Control Supervisor
National Enzyme Companey
03.1995 - 03.2001
High School Diploma -
Mount Pulaski High School
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