Teresa (Terri) Walker
Round Rock
Summary
Dynamic Inside Sales Manager with a proven track record at Lithion Battery Inc, excelling in customer relationship building and sales forecasting. Leveraged CRM tools to streamline processes, enhancing client onboarding and retention. Known for exceptional communication and adaptability, driving increased customer satisfaction and loyalty.
Reliable with experience establishing and enforcing service standards and sales goals. Maintained expert product knowledge to address customer needs and optimize business retention.
Overview
22
22
years of professional experience
Work History
Inside Sales Manager - North America
Lithion Battery Inc - (formerly Valence)
02.2003 - Current
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs.
- Monitored a sales pipeline to maintain flow of potential leads and prospects.
- Work closely with other departments to maintain consistency of internal processes, (i.e. Finance/Engineering/shipping)
- Update accounts and maintain long-term relationships with clients.
- Coordinated seamless handoff between departments during account transitions ensuring smooth onboarding experiences for new customers.
- Streamlined the sales process by utilizing CRM tools for efficient tracking of leads, prospects, and closed deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Associate of Applied Science - Business Administration And Management
Austin Community College
Austin, TXSkills
- Motivational skills
- Sales forecasting
- Customer Service/Support
- Customer relationship building
- CRM SalesForce skills
- Teamwork
- Attention to detail
- Multitasking
Timeline
Inside Sales Manager - North America
Lithion Battery Inc - (formerly Valence)
02.2003 - Current
Associate of Applied Science - Business Administration And Management
Austin Community College
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