Teresha Williams
Public Partnerships LLC
Syracuse,NY
1
Certification
12
years of professional experience
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Customer Service Representative
1 Year 2 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed reservation systems, ensuring accuracy in bookings and customer information.
- Collaborated with team members to streamline rental processes, reducing wait times.
- Facilitated training sessions for new staff on company policies and customer service best practices.
In Home Caregiver
1 Year 6 Months- Provided personalized care and assistance with daily living activities for clients in their homes.
- Designed and executed personalized care plans tailored to clients' unique needs and preferences.
Home Health Aide
5 Years 9 Months- Oversaw care plans to facilitate client independence in daily activities. Managed support services for tasks such as household cleaning and grocery shopping. Coordinated assistance for clients with responsibilities they were unable to undertake.
Retail Sales Associate/ Manager
7 Years 8 Months- Assisted customers in selecting clothing and assembling outfits for optimal style satisfaction.
Facilitated a positive shopping experience by providing support and addressing customer needs at checkout.
Promoted to keyholder/manager in January 2023, demonstrating reliability and leadership capabilities. - Assisted in visual merchandising to showcase products effectively and attract customer interest.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Implemented promotional strategies to increase foot traffic and drive sales during peak seasons.
Cashier
2 Months- Achieved high customer satisfaction by executing efficient cash handling processes.
Delivered prompt food packaging, contributing to overall service speed.
Departed from position as a result of transportation barriers impacting job accessibility. - Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization in service areas to enhance customer experience.
Pool Aid
2 Months- Oversaw pool area to maintain a safe environment for children while enforcing pool regulations.
Education
High school diploma
Skills
Customer service expertise
Point of sale proficiency
Payment processing
Customer engagement strategies
Ten years sales
In-home care
Upsell strategies
Team collaboration
In-home care proficiency
Scheduling
Transaction handling
Conflict resolution
Team development
Certification
Driver's License
Additional Information
I am great with people, I do things without being asked, and I am a fast learner.
Timeline
Customer Service Representative
Hertz Rental Car
08.2025 - CurrentRead More
In Home Caregiver
Public Partnerships LLC
04.2025 - CurrentRead More
Home Health Aide
Freedom Care
07.2019 - 04.2025Read More
Retail Sales Associate/ Manager
Lane Bryant
11.2016 - 07.2024Read More
Cashier
McDonald's
05.2016 - 07.2016Read More
Pool Aid
Parks and Recreations
06.2014 - 08.2014Read More
Corcoran High School
High school diploma
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