TERESITA GONZALEZ
EL PASO,TX
Summary
To obtain employment with a company that will provide an opportunity for advancement, in order to utilize the work experience towards a rewarding career. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor Youth Care Worker
Comprehensive Health Service / Southwest Keyes- Trail House Shelter
12.2019 - 12.2023
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted routine inspections to check quality and compliance with established specifications.
- Communicated and interacted effectively with staff employees
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained and approved payroll on a bi-weekly schedule.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants
Remote Case Manager
Comprehensive Health Services
04.2019 - 10.2019
- Responsible for coordinating case management and family reunification service for in and off-site residential facility
- Trained to conduct safe and timely releases of all children to appropriate care provider by following contractual requirements and ensured that client expectations were met
- Maintained direct contact with each minor as well as family in order to effectively advance on reunification and release from facility
- Supported family members and assisted them with understanding of process of child's needs while in care of facility
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Case Manager /Facilitator
Child Crisis Center
01.2017 - 04.2019
- Trained and certified in wraparound services based on process approach to provide care planning built on collection action surrounded by committed group of family, friends, community, professional to include cross system supports, resources and variety of sources resulting in creation of plan of care that is best for family's needs
- This provides understanding of critical components of high-fidelity wraparound practices in order to have knowledge to practice steps and process of both high-fidelity wraparound services
- Certified Wraparound Facilitator of Vroom wraparound and NWIC wraparound to include multiple perspective of reframing family story, guiding families to prioritize family needs, building their confidence and skills by focusing on perspective strengths, identifying functional strengths, developing family vision statement, identifying family needs, establishing positive outcomes by brainstorming strategies, and creating a plan including a crisis plan.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Case Manager
Aliviane. Inc
01.2014 - 01.2017
- Provide family consultations, crisis interventions and relapse prevention, have knowledge necessary to provide community referrals and coordinate services
- Assisted individuals to develop necessary life skills to be able to function within community, made frequent contact including home visits and focus on problems of daily living, including promoting assertive advocacy as well as assisting with engaging of their treatment
- Provided and facilitate services such as, conflict resolution, parenting skill development, substance abuse intervention including communication skills.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Utilized trauma-informed approach to promote healing and empowerment for clients
- Facilitated individual and group sessions to promote positive behavior change for clients.
Education
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ07.2012
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Schedule development
Ability Summary
Hard working, highly motivated team player.
Education History
Bachelor's Degree, University Of Phoenix, TX
Additional Information
I'am available to start working immediately
Detailed References
- Celia MEDINA, 915-873-8548
- Valerie DURAN, 915-215-9949
Phone
(915) 227-0721
Sections
Employment History, Supervisor Youth Care Worker - Trail house Shelter, Comprehensive Health Service / Southwest Keyes- Trail House Shelter, El Paso, TX, 12/2019, 12/2023, Supervisor guided teams in groups and focus on building minds and the use of their strengths. I assisted administration with scheduling and organizing the trainings for employee's staff. I implemented and assured compliance in the agency policy and regulations among the teams. Communicated and interacted effectively with staff employees. I monitored employee staff in the daily shelter activities in order to follow a well-planned schedule and routine., Case Manager - Centralized Case Management El Paso, Comprehensive Health Services, El Paso, TX, 04/2019, 10/2019, Case manager was responsible for coordinating case management and family reunification service for in an off-site residential facility. Trained to conduct safe and timely releases of all children to the appropriate care provider by following contractual requirements and ensured that the client expectations were met. Maintained direct contact with each minor as well as the family in order to effectively advance on the reunification and release from the facility. Supported the family members and assisted them with the understanding of the process of the child's needs while in the care of the facility. In order to ensure a safe and timely release of the minor, communication with counselors, clinicians, and care coordinators was executed on a routine bases., Case Manager /Facilitator, Child Crisis Center, El Paso, TX, 01/2017, 04/2019, Trained and certified in wraparound services based on a process approach to provide care planning built on collection action surrounded by a committed group of family, friends, the community, professional to include cross system supports, resources and variety of sources resulting in the creation of a plan of care that is best for the family's needs. This provides the understanding of critical components of high fidelity wraparound practices in order to have the knowledge to practice the steps and process of both high fidelity wraparound services. Certified Wraparound Facilitator of Vroon wraparound and NWIC wraparound to include multiple perspective of reframing the family story, guiding the family to prioritize family needs, building their confidence and skills by focusing on perspective strengths, identifying functional strengths, developing a family vision statement, identifying family needs, establishing positive outcomes by brainstorming strategies, and creating a plan including a crisis plan., Case Manager, Aliviane. Inc, El Paso, TX, 01/2014, 01/2017, Provide family consultations, crisis interventions and relapse prevention, have the knowledge necessary to provide community referrals and coordinate services. Assisted individual to develop necessary life skills to be able to function within the community, made frequent contact including home visits and focus on problems of daily living, including promoting assertive advocacy as well as assisting with the engaging of their treatment. Provided and facilitate services such as, conflict resolution, parenting skill development, substance abuse intervention including communication skills.
Languages
Spanish
Professional Working
Timeline
Supervisor Youth Care Worker
Comprehensive Health Service / Southwest Keyes- Trail House Shelter
12.2019 - 12.2023
Remote Case Manager
Comprehensive Health Services
04.2019 - 10.2019
Case Manager /Facilitator
Child Crisis Center
01.2017 - 04.2019
Case Manager
Aliviane. Inc
01.2014 - 01.2017
Bachelor of Science - Human Services
University of Phoenix
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