Teressa Fowler
Customer Service Associate
Saint Robert,Missouri
Summary
Competent Customer Service Representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
17
17
years of professional experience
Work History
Customer Service Associate
Walmart
Saint Robert, United States
10.2014 - 06.2022
- Accepted returns of products and gave refunds.
- Assisted customers with their Money Gram and Western Union to send money or receive.
- Printed out Money Orders and cashed checks.
- Cross-trained and provided back up for customer service managers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Effective liaison between customers and internal departments.
Cashier
Walmart
Saint Robert, United States
10.2014 - 06.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register to record transactions accurately and efficiently.
- Monitored self-checkout systems and provided assistance or intervention where required.
Ordinary Seaman
Unites States Coast Guard
Cape Cod, Massachusettes
07.1987 - 05.1989
Education
No Degree - Criminal Science
Kaplan University Online
NoneHigh School Diploma -
Frankfurt American High School
Frankfurt, Germany06.1984
Skills
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Order and Refund Processing
- Corrective Actions
- Inbound and Outbound Calling
- Team-Oriented and Cooperative
- Call Transfers
- Policy and Procedure Adherence
Facebook Page Manager
- Owner and manager of a Facebook Page for my hometown called Hometown Dixon Missouri.
- Monitor the page daily sharing weather, local news, and events that are of interest to readers.
- Respond to requests for Lost n Found postings as well as Lost Pets.
- Post Job Hiring from other sites that readers may be interested in.
- Forward postings from our local towns government page.
- Respond to questions from readers and giving them the correct information and/or researching to give answers to questions.
- Post any and all content from other pages that may be of interest to readers.
- Post School Announcements like school closings and sporting events.
Timeline
Customer Service Associate
Walmart
10.2014 - 06.2022
Cashier
Walmart
10.2014 - 06.2022
Ordinary Seaman
Unites States Coast Guard
07.1987 - 05.1989
No Degree - Criminal Science
Kaplan University Online
High School Diploma -
Frankfurt American High School
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