Teri McKinney
Reno,NV
Summary
Detail-oriented professional with expertise in healthcare administration and financial counseling. Proven ability to verify insurance information and educate patients on available financial resources. Strong collaboration skills enhance billing accuracy and improve patient care outcomes.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Fianancial Counselor
Northern Nevada Sierra Medical Center
Reno, NV
01.2025 - 2026
- Educated patients on available financial resources and care options to facilitate informed decision-making.
- Assisted patients with financial counseling and inquiries regarding insurance coverage.
- Evaluated financial information to determine eligibility for assistance programs.
- Clarified coverage details for patients by communicating effectively with insurance companies, ensuring understanding of benefits.
- Coordinated with healthcare providers to efficiently resolve billing and payment issues, enhancing patient satisfaction.
- Negotiated payment arrangements with creditors to improve clients' financial situations. with creditors on behalf of clients.
- Maintained accurate records of patient interactions and financial agreements.
- Recommended local non-profit organizations and government assistance programs.
Inpatient Verifier
Northern Nevada Sierra Medical Center
Reno, NV
01.2022 - 01.2025
- Verified insurance information and coordinated inpatient stay details with companies to facilitate patient admissions.
- Reviewed patient records for accuracy and completeness, ensuring compliance with regulatory standards and enhancing data integrity.
- Collaborated with healthcare teams to resolve discrepancies in patient files, improving overall accuracy of patient information.
- Handled inpatient billing procedures to ensure accuracy and timeliness. and front desk registration efficiently.
- Utilized electronic health record systems for data entry and verification purposes.
- Collected co-payments and arranged payment plans for patients.
- Maintained confidentiality of sensitive patient information consistently throughout processes.
- Investigated customer complaints related to verification errors or inconsistencies.
Administrative Asst. 4
WNC College Nursing & Allied Health
01.2020 - 01.2022
- Resolved student scheduling issues and class permissions in office and via phone calls, enhancing student satisfaction.
- Verified student prerequisites to ensure proper course enrollment.
- Collaborated closely with department director to achieve operational efficiency.
- Onboarded new faculty, including managing activity pays and book orders.
- Approved hours for part-time faculty and student workers to maintain payroll accuracy.
- Coordinated faculty book orders and collaborated with bookstore on inventory needs to ensure availability for courses.
- Monitored nursing department budget and prepared financial reports for director to support informed decision-making.
- Served as vice president of classified council for 2020-2021, advocating for staff interests.
Administrative Asst. II/III
TMCC College English Dept.
01.2018 - 01.2020
- Resolved scheduling conflicts and lifted holds in PeopleSoft for student registrations.
- Resolved student scheduling issues and provided guidance through phone and in-office interactions, enhancing student support.
- Verified prerequisites and Accuplacer scores for upper-level English class enrollments.
- Developed semester schedules for English department in PeopleSoft, collaborating with department chair.
- Coordinated faculty book orders with bookstore each semester, ensuring timely availability of course materials.
- Facilitated administrative support for professors, including room reservations and office tasks.
- Monitored expenditures across English department budget, ensuring effective allocation of resources.
- Participated in hiring committee for full-time English instructor and served as hospitality officer on classified council.
Accounts Payable
Atlantis Casino
01.2016 - 01.2017
- Managed accounts payable for all vendor accounts, ensuring timely vendor payments and maintaining positive supplier relationships.
- Reconciled accounts payable ledgers with payroll system data for accuracy.
- Monitored vendor invoices and processed payments using company credit card.
- Handled check issuance and all vendor payment functions effectively.
- Matched purchase orders to receipts, facilitating streamlined processing and enhancing accuracy in payment approvals.
- Conducted monthly reconciliations of accounts payable ledgers against vendor statements, ensuring alignment and preventing discrepancies.
- Executed month-end close activities related to accounts payable.
Office Administrative
St Marys Regional Medical Center
01.2011 - 01.2016
- Managed office administration across engineering, housekeeping, security, biomed, and off-site clinical properties.
- Procured parts for various departments to ensure timely operations. and services for all departments, enhancing operational efficiency.
- Managed phone communications to facilitate inter-departmental collaboration. across departments to address inquiries and issues.
- Managed mail and correspondence, maintaining records for inspections and construction permits to support compliance.
- Oversaw leases for off-site properties, ensuring adherence to regulations and maintaining operational integrity.
- Maintained extensive records and files to support administrative functions.
- Entered utility bill coding accurately for accounting and budget tracking. for utility bills including power, water, and cable for accounting purposes.
- Completed daily tasks accurately while collaborating with a diverse team to achieve objectives.
Teachers Aide
Washoe County School District Directory
Reno, NV
01.2010 - 01.2011
- Facilitated learning for deaf children at Hidden Valley Elementary using tailored educational techniques.
- Assisted teachers with classroom management and instructional activities to improve learning outcomes.
- Created strategies for special needs aides in Washoe County School District to enhance student support.
- Supervised students during recess and lunch periods, ensuring safety and well-being.
- Organized educational materials and resources to enhance classroom effectiveness.
- Administered basic first aid to students, ensuring prompt medical attention.
- Conducted cheerleading and dance sessions for students aged three to adult, fostering physical activity and teamwork.
- Provided care and assistance to disabled adults via Choices in Truckee program.
Purchasing Assistant
Northstar at Tahoe
01.2001 - 01.2010
- Collaborated with vendors to negotiate favorable pricing on resort materials, enhancing cost-effectiveness.
- Managed ordering, pricing, and estimating for resort supplies, ensuring timely availability of housekeeping items and kitchen equipment.
- Entered purchase orders into JDE AS400 program, ensuring accuracy and applying discounts.
- Coordinated closely with accounts payable to ensure accurate payment processing of received goods.
- Maintained filing system and tracked back orders, improving efficiency of inventory management.
- Oversaw receipt of packages from carriers like UPS and FedEx, logging all deliveries.
- Prepared regular reports on purchasing activities and resolved discrepancies in invoices.
- Trained new employees in purchasing protocols and maintained updated department manuals.
Education
Emergency Medical Technician 1 -
Sierra College
01-1999
Medical Assistant -
Andon Medical College
01-1992
High School Diploma -
Truckee and Tahoe High School
01-1982
Some College (No Degree) - Law
TMCC
Reno, NV09-2026
Skills
- Insurance verification
- Financial counseling
- Financial documentation
- Payment processing
- Payment negotiation
- Patient interaction
- Patient financial education
- Data analysis
- Effective communication
- Conflict resolution
- Team collaboration
- Problem solving
- Microsoft Office Suite
- Payment processing
Certification
First Aid/CPR, IHSS Worker & ILS Worker for Disabled Persons
INTERESTS & ACTIVITIES
Snow skiing, gardening, my family, dancing and working on the computer, Ambassador for the Leukemia and Lymphoma Society, Volunteer coach for many childrens sports, Fund raising, organizing special events and public speaking
Custom
I am a strong supporter that all humans are important. Humans bring life and diversity to this world we live in. Everyone matters!!!
Timeline
Fianancial Counselor
Northern Nevada Sierra Medical Center
01.2025 - 2026
Inpatient Verifier
Northern Nevada Sierra Medical Center
01.2022 - 01.2025
Administrative Asst. 4
WNC College Nursing & Allied Health
01.2020 - 01.2022
Administrative Asst. II/III
TMCC College English Dept.
01.2018 - 01.2020
Accounts Payable
Atlantis Casino
01.2016 - 01.2017
Office Administrative
St Marys Regional Medical Center
01.2011 - 01.2016
Teachers Aide
Washoe County School District Directory
01.2010 - 01.2011
Purchasing Assistant
Northstar at Tahoe
01.2001 - 01.2010
Emergency Medical Technician 1 -
Sierra College
Medical Assistant -
Andon Medical College
High School Diploma -
Truckee and Tahoe High School
Some College (No Degree) - Law
TMCC