Teri Minana
Alpharetta,GA
Summary
Dynamic leader with a strong record in developing high-performing teams, driving sales growth, and enhancing customer engagement. Increased talent retention by 20% while maintaining customer satisfaction scores over 90%. Strategic collaborator focused on implementing innovative solutions that consistently rank among the top in the industry.
Overview
31
31
years of professional experience
Work History
District Sales Manager- Soma Intimates
KNITWELL GROUP
Ft. Myers, FL
04.2022 - Current
- Accountable for the direct management of 25 Store Managers throughout 6 southeastern states with $26M sales volume. Develop top talent by providing regular touchbases and working development plans for all leaders. Established strong relationships with cross-functional partners for collaboration on business initiatives
- Established a selling culture that prioritized customer engagement and satisfaction., designed and introduced strategies to influence exceptional customer experience, netting increased selling metrics, consistently ranking top 3 in company
- Improved metrics, achieving top 1/3 payroll performance and maintaining customer engagement satisfaction scores above 90%.
- Mentored and promoted 4 Assistant Managers to Store Managers and 2 Store Managers to Market Managers through targeted training and coaching.
- Initiated monthly networking and recruiting workshops, accelerating talent acquisition and increasing talent retention by 20%.
District Sales Manager
OFFICE DEPOT
Boca Raton, FL
07.2021 - 05.2022
- Guided 21 General Managers in North GA market to achieve KPI results through mentoring and feedback on sales and profit delivery while promoting operational excellence and high customer satisfaction.
- Led sales initiatives to enhance customer engagement and drive revenue growth.
- Developed training programs for team members to improve product knowledge and sales techniques.
- Analyzed market trends to identify opportunities for expanding product offerings.
Flagship Store Manager/ Group Manager in Training
FEDEX OFFICE
Plano, TX
04.2019 - 07.2021
- Managed overall operation of high volume center, developed store teams, and drove sales and profit through execution of daily operating standards and exceeding customer expectations. Led talent acquisition, training, and coaching of team members while cultivating relationships with local key accounts to achieve sales performance and year over year growth.
- Achieved top ranking customer service results by leveraging team's training and leadership, increasing performance 14% within first 3 months.
- Enhanced communication and partnership with key account, established controls on projects to ensure on-time and accurate production, resulting in district's number 1 revenue account.
District Manager
LANDS END INC
Dodgeville, WI
11.2007 - 02.2019
- Managed 31 locations across 2 districts, Southeast/Northern Mid-Atlantic, motivating management teams to uphold Lands End brand expectations and achieve top line sales results, KPIs, and operating objectives while ensuring outstanding in-store customer experience
- Reduced payroll costs 10% by developing labor management tools supporting low to mid-volume stores, also producing 15% sales increase and improved customer engagement
- Orchestrated district training sessions to enhance visual footprint and brand consistency, reducing reset payroll by 8%
- Trained and mentored 7 new district managers over 5 years, designing comprehensive onboarding program to ensure cohesive brand message and improve retention
District Manager
HAROLDS
Dallas, TX
05.2000 - 08.2007
- Led team of 10 General Managers in an upscale specialty retail environment, throughout 6 states in the Southeast. Supervised and encouraged management teams to deliver consistent incremental business results. Managed talent including recruiting, training and placement. Inspired teams to deliver brand standards in both visual execution and operational excellence.
- Coached management leaders in customer service, data-driven analysis, collaborative leadership, and team building, achieving 15% comp sales increase over first 3 years
- Developed best practices for recruiting, coaching, and retaining top talent, reducing turnover by 10% during initial 2 years and gaining recognition from HR business partners for innovative approach
- Partnered with merchants and cross-functional teams, building warm-weather store assortments and business strategies, increasing sales and key metrics by 20%, with 8% reduction of inventory
- Restructured community outreach program, generating $150,000 in additional sales revenue within 6 months and aligning with company vision and marketing focus
Store Manager /DMIT/ Trainer
ANN TAYLOR, INC.
New York, NY
01.1996 - 05.2000
- Directed activities of assistant managers and staff in largest volume store in Atlanta, achieving sales targets, enhancing client experience, optimizing visual presentation, acquiring talent, and maximizing profits.
- Motivated sales team to increase store clientele, coaching on effective advertising strategies that contributed to 41% sales growth over 2 years.
- Effectively managed store level operating expenses to provide outstanding customer engagement while meeting sph, payroll and labor goals, through review of scheduling with work force management. Recognized top quartile performer.
- Developed DMIT program and conducted quarterly training sessions for new managers at all levels, contributing to reduced turnover at management level.
Education
Bachelor of Science (BS) - Textile and Apparel Management / Fashion Merchandising
University of Missouri
Columbia, MOSkills
- Sales strategy
- Sales forecasting
- Market analysis
- Retail display optimization
- Budget management
- Sales team development
- Performance management
- Strategic planning
- Customer relationships
- Coaching techniques
- Effective communication skills
- Conflict resolution
Websites
ADDITIONAL RELEVANT EXPERIENCE
- ANN TAYLOR INC., LOFT, Atlanta, GA, Store Manager / DMIT / Trainer / New Store Opener
- RICH/S/MACYS, Atlanta, GA, Assistant Store Manager
- FOLEY'S, Dallas, TX, San Antonio, TX, Assistant Store Manager
- MACYS, Atlanta, GA, Buyer
Accomplishments
- DSM of the Year, Lands End 2017 and 2018
Timeline
District Sales Manager- Soma Intimates
KNITWELL GROUP
04.2022 - Current
District Sales Manager
OFFICE DEPOT
07.2021 - 05.2022
Flagship Store Manager/ Group Manager in Training
FEDEX OFFICE
04.2019 - 07.2021
District Manager
LANDS END INC
11.2007 - 02.2019
District Manager
HAROLDS
05.2000 - 08.2007
Store Manager /DMIT/ Trainer
ANN TAYLOR, INC.
01.1996 - 05.2000
Bachelor of Science (BS) - Textile and Apparel Management / Fashion Merchandising
University of Missouri