Teri Senger
Sioux Falls,SD
Summary
Detail-oriented Admissions Coordinator with over 2 years of experience in admissions processes, including HMO, Medicaid, and Medicare knowledge. Skilled in providing facility tours, executing admissions procedures, and managing marketing initiatives. Strong background in customer service and public relations enhances engagement and satisfaction.
Overview
38
38
years of professional experience
Work History
Patient Access Representative
Sanford USD Medical Center
Sioux Falls, SD
09.2025 - Current
- Verified insurance eligibility and benefits, ensuring accurate patient information for seamless access to care.
- Verified insurance coverage for services provided by the facility.
- Assisted patients with scheduling appointments and managing inquiries.
- Coordinated communication between patients and healthcare providers.
- Registered patient information in electronic health record system, maintaining up-to-date records for improved patient management.
- Processed patient admissions and completed necessary documentation.
- Maintained confidentiality of patient records in compliance with regulations.
- Managed phone calls and directed inquiries to appropriate departments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Responded to incoming phone calls with professionalism and clarity, promptly in a professional manner.
- Created new patient accounts in EMR system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients, facilitating understanding of costs and collecting fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Sales Manager/Acting Store Manager
Stanton Optical
11.2024 - Current
- Resolved customer relations issues, ensuring quick resolutions and enhancing client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Cultivated customer relationships and identified new opportunities by assessing needs and recommending tailored services.
- Resolved customer relations issues by actively listening to concerns and providing effective solutions, enabling quick resolution, and client satisfaction.
Scheduling Manager
Cornerstone Caregiving, LLC
06.2024 - Current
- Executed administrative tasks including faxing, filing confidential documents, answering calls, and responding to emails to support efficient office operations.
- Monitored ongoing projects closely, adjusting schedules to accommodate unforeseen changes or delays.
- Coordinated patient appointment confirmations via telephone, ensuring clients understood necessary preparations for examinations.
- Monitored ongoing projects closely, adjusting schedules to accommodate unforeseen changes or delays.
- Adapted to shifting priorities and changing business needs while focusing on meeting scheduling objectives.
Admissions Specialist II
Avera McKennan Hospital & University Health Center
07.2021 - 04.2024
- Guided applicants through admissions packet and acted as primary contact during admissions process.
- Facilitated interview process, coordinated orientation program, and supported implementation of admissions policies for applicant evaluations and member selections.
- Responded to incoming phone calls to assist applicants with inquiries, called prospects and handled initial email contacts for applicants to 2 year program.
- Performed admissions tasks with precision and attention to detail.
- Reviewed and confirmed completeness of all applicant data for accuracy.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
Shift Manager
Perkins Family Restaurant
02.2024 - 03.2024
- Supervised restaurant staff to ensure efficient service during peak hours.
- Delegated tasks and provided clear instructions, contributing to improved team performance.
- Trained and mentored new employees on policies and job responsibilities, facilitating smooth team integration.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained new employees on company policies and service standards.
- Managed inventory levels and ordered supplies to meet operational needs.
- Resolved escalated customer issues while upholding company values and standards, enhancing customer satisfaction.
Server
Texas Roadhouse Restaurant
11.2018 - 05.2023
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Elevated customer satisfaction by following up with guests and providing enthusiastic service.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Increased sales significantly by upselling higher-end products to customers
- Cultivated warm relationships with regular customers.
- Boosted sales by upselling higher-end products, contributing to overall revenue growth.
- Cleared and reset tables promptly after each guest to maintain cleanliness in dining area. to keep dining room and work areas clean2
- Cultivated strong rapport with regular customers through genuine hospitality, fostering repeat business.
Personal Administrative Assistant
Lisa Crandall
11.2018 - 10.2021
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Coordinated personal and professional calendars, ensuring timely scheduling of appointments and events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and maintained personal and professional documentation, facilitating easy access and retrieval.
- Maintained appropriate filing of personal and professional documentation.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Streamlined paper and electronic filing systems by efficiently routing documents and managing incoming and outgoing communication.
Lyft Driver
Lyft
04.2019 - 05.2021
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Transported riders to various locations while providing a friendly greeting upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to promote passenger safety and comfort.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Worked extra hours to ensure consistent coverage during low driver availability due to illness, weather, and other unforeseen factors.
Co Owner
OCCUSCREEN, Inc.
07.1996 - 07.1999
- Managed day-to-day operations, ensuring efficient workflow and timely task completion.
- Collaborated with co-owner on strategic planning initiatives, aligning efforts for long-term business success.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Oversaw financial management, focusing on budgeting, forecasting, and optimizing cash flow.
- Developed essential operational processes to enhance efficiency. for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
Truck Driver
Army National Guard, SD
02.1988 - 02.1996
- Operated vehicles safely and skillfully, ensuring timely deliveries without accidents or delays.
- Maintained clean driving record, strictly following company policies and federal regulations to uphold transportation safety standards.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected trucks for malfunctions, promptly reporting issues to management for timely corrective action.
Education
Associate of Applied Science - Medical Assisting
National American University - Rapid City
Sioux Falls, SDSkills
- Insurance Verification
- Registration Processing
- Patient Follow-Up
- Records Management Systems
- Customer Loyalty
- Cultural Awareness
- Customer Loyalty
- Staff Leadership and Direction
- Staff Leadership and Direction
Camping, boating, fishing, reading, scrapbooking
I enjoy the outdoors camping, boating, fishing, bonfires. I love spending time with family and friends, reading and scrapbooking.
Timeline
Patient Access Representative
Sanford USD Medical Center
09.2025 - Current
Sales Manager/Acting Store Manager
Stanton Optical
11.2024 - Current
Scheduling Manager
Cornerstone Caregiving, LLC
06.2024 - Current
Shift Manager
Perkins Family Restaurant
02.2024 - 03.2024
Admissions Specialist II
Avera McKennan Hospital & University Health Center
07.2021 - 04.2024
Lyft Driver
Lyft
04.2019 - 05.2021
Server
Texas Roadhouse Restaurant
11.2018 - 05.2023
Personal Administrative Assistant
Lisa Crandall
11.2018 - 10.2021
Co Owner
OCCUSCREEN, Inc.
07.1996 - 07.1999
Truck Driver
Army National Guard, SD
02.1988 - 02.1996
Associate of Applied Science - Medical Assisting
National American University - Rapid City