Terica Reeves
Tampa,FL
Summary
Dedicated and personable Customer Service Representative with 4 years of experience delivering exceptional support in fast-paced environments. Proven ability to resolve customer issues efficiently, maintain high customer satisfaction ratings, and build lasting relationships. Skilled in handling high call volumes, managing CRM systems, and collaborating with cross-functional teams to improve service delivery. Committed to providing a positive customer experience through clear communication, patience, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
United Healthcare
Remote
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Healthcare Customer Service Representative
Maximus
Tampa, FL
04.2024 - 12.2024
- Manage incoming calls from beneficiaries to facilitate Medicare plan enrollment and address inquiries.
- Check the status of claims to provide beneficiaries with timely and accurate updates.
- Assist beneficiaries in locating local specialists and doctors to ensure access to appropriate healthcare services.
Customer Service Representative
Cigna Health
Tampa, FL
08.2022 - 09.2023
- Manage incoming calls from beneficiaries to facilitate Medicare plan enrollment and address inquiries.
- Check the status of claims to provide beneficiaries with timely and accurate updates.
- Assist beneficiaries in locating local specialists and doctors to ensure access to appropriate healthcare services.
Education
High School Diploma - General Education
Riverview High School
Riverview, FL06.2017
Skills
- Empathy
- Multitasking
- Active listening
- Critical thinking
- Effective communication
- Problem resolution
- Conflict resolution
- Client relations
Timeline
Customer Service Representative
United Healthcare
01.2025 - Current
Healthcare Customer Service Representative
Maximus
04.2024 - 12.2024
Customer Service Representative
Cigna Health
08.2022 - 09.2023
High School Diploma - General Education
Riverview High School