Terica Stewart
Community Health Care Center
Tacoma,WA
1
Certification
19
Years of experience
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Work History
Call Center Representative
1 Year 2 Months- Managed inbound patient calls, scheduling appointments and routing inquiries to appropriate departments.
- Resolved eligibility, billing, and service questions using accurate review of patient records.
- Documented call details, updates, and follow-up actions in electronic health systems.
- Coordinated urgent requests with clinical staff to support timely patient care.
- Trained new representatives on call handling, communication standards, and scheduling procedures.
- Monitored call flow and adjusted priorities to reduce wait times and missed messages.
- Maintained confidentiality while handling sensitive health information and compliance requirements.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Behavioral Health Technician
10 Months- Provided direct client care through observation, safety monitoring, and behavioral support to enhance client well-being.
- Facilitated treatment groups, tracked vitals, documented observations, and completed referrals to support effective client treatment.
- Assisted in meal prep, managed inventory, provided transportation, and maintained a clean environment to ensure client comfort and safety.
- Ensure compliance with confidentiality policies and client rights.
Front Desk Medical Receptionist
4 Years 9 Months- Greeted and registered patients, managed appointments, ensured HIPAA compliance for patient data security.
- Processed payments and handled insurance verification using NextGen & Athena systems for efficient billing.
- Assisted with daily front desk tasks, ensuring smooth patient flow in a busy clinic. in a busy clinical setting.
Patient Service Representative
5 Months- Collected co-pays and updated records to streamline patient flow.
- Utilized EPIC system for patient record management.
- Answered high-volume calls, triaged routine inquiries, and directed patients to appropriate services.
- Prepared admission paperwork and consent forms, ensuring complete documentation for clinical review.
- Coordinated with clinical staff to communicate patient needs and update visit status promptly.
- Maintained confidentiality and professionalism while supporting diverse patient populations in fast-paced settings.
Lead Medical Receptionist
5 Years 2 Months- Led front office operations, scheduled appointments to enhance patient flow, and supervised reception staff to ensure high-quality service.
- Managed billing transactions, verified insurance, and facilitated patient communications to streamline administrative processes.
- Supervised front-desk operations, ensuring smooth patient flow and timely check-in and check-out.
- Verified insurance eligibility, collected patient information, and maintained accurate registration records.
- Managed incoming calls, relayed messages, and directed patients to appropriate clinical staff.
- Maintained electronic health records, ensuring documentation accuracy, confidentiality, and compliance.
- Trained reception staff on scheduling systems, registration procedures, and customer service standards.
- Resolved patient concerns professionally, supporting positive experiences and efficient clinic operations.
Volunteer Coordinator Assistant
5 Months- Maintained comprehensive records for 1,200+ volunteers in Volgistics system to ensure accurate tracking and reporting.
- Facilitated communication among team members to ensure clarity and collaboration. and assisted with reporting and file updates.
- Collaborated with staff to align volunteer support with program and branch needs.
- Improved onboarding processes to streamline placement and reduce administrative delays.
- Recognized volunteer contributions through appreciation activities and retention-focused outreach.
Barista
5 Months- Prepared specialty drinks while managing cash register and maintaining inventory for efficient service.
- Maintained clean service areas, sanitized equipment, and followed food safety procedures.
- Resolved customer concerns promptly, preserving positive guest experiences during busy shifts.
- Adjusted beverage production workflow to support peak demand and improve order flow.
Assistant Manager
5 Years 2 Months- Processed loans and ensured efficient daily financial operations.
- Managed customer service and executed targeted marketing initiatives.
- Managed scheduling, labor coverage, and workflow priorities to maintain operational efficiency.
- Resolved customer concerns promptly, protecting satisfaction and store reputation.
- Implemented loss prevention practices to minimize shrink and safeguard assets.
- Trained team members on policies, procedures, and point-of-sale systems.
Education
Vocational School - Medical Administrative Assistant
High School or Equivalent - GED
Skills
Call Center (1 year)
Patient inquiry resolution
Insurance verification
HIPAA compliance
NextGen
Athena
EMR systems
Data entry
Claims processing
Multiline phone systems
Call escalation management
Time management
Call escalation
Patient inquiry resolution Behavioral protocols
Patient monitoring
Behavioral protocols
Certification
- CPR Certification
- First Aid Certification
- Driver's License
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Representative
Community Health Care Center
09.2025 - CurrentRead More
Behavioral Health Technician
Kitsap Mental Health Services
11.2024 - 09.2025Read More
Front Desk Medical Receptionist
Peninsula Community Health Services
01.2020 - 10.2024Read More
Patient Service Representative
Cedars-Sinai Urgent Care
07.2019 - 12.2019Read More
Lead Medical Receptionist
Peninsula Community Health Services
04.2014 - 06.2019Read More
Volunteer Coordinator Assistant
Kitsap Regional Library
10.2013 - 03.2014Read More
Barista
Halibut Henry's
09.2012 - 02.2013Read More
Assistant Manager
PH Financial Services
06.2007 - 08.2012Read More
Olympic College
High School or Equivalent from GED
Read More
Everest College
Vocational School from Medical Administrative Assistant
Read More