Tericia Robinson
Euclid,OH
Summary
Dynamic customer service professional with experience at Progressive, excelling in conflict resolution and client relations. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Skilled in data entry and CRM software, consistently driving improvements in service delivery and operational efficiency.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Cleveland Division of Water
Cleveland
03.2025 - Current
- Assisted customers with inquiries regarding water services and billing processes.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Processed service requests through internal systems, maintaining accurate records.
- Collaborated with team members to improve workflow and streamline operations.
Medical Representative
Humana
Louisville
01.2024 - 09.2024
- Educated healthcare professionals on Humana's products and services, enhancing understanding of benefits and features.
- Developed and maintained strong relationships with medical practitioners, driving product awareness and adoption.
- Conducted market research to identify customer needs, adjusting strategies to maximize outreach effectiveness.
- Collaborated with cross-functional teams to optimize promotional materials, ensuring alignment with corporate branding guidelines.
Home Health Aide
Comfort Care Home Health LLC
Lorain
04.2018 - 12.2023
- Provided personal care to clients, ensuring comfort and safety during daily activities.
- Assisted clients with mobility, promoting independence and dignity in their living environments.
- Monitored vital signs, documenting changes to inform healthcare providers of client conditions.
- Administered medications as prescribed, adhering strictly to safety protocols and guidelines.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Advocated for client needs, facilitating communication between patients and family members or healthcare professionals.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Customer Service Representative
Progressive
Independence
06.2021 - 11.2023
- Educated customers on service options and conservation practices effectively.
- Handled high-volume call traffic while maintaining professionalism and composure.
- Trained new staff on customer service protocols and system navigation tools.
- Analyzed common customer issues to identify trends and recommend improvements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
John Adams
Cleveland, OH06.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Call center experience
- Follow-up skills
- Microsoft outlook
- Client relations
- Microsoft PowerPoint
- Appointment scheduling
- CRM software
Timeline
Customer Service Representative
Cleveland Division of Water
03.2025 - Current
Medical Representative
Humana
01.2024 - 09.2024
Customer Service Representative
Progressive
06.2021 - 11.2023
Home Health Aide
Comfort Care Home Health LLC
04.2018 - 12.2023
High School Diploma -
John Adams