Teriessa Culpepper
New Boston
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Personal Caregiver
Superior Senior Care
Texarkana, AR
08.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship, fostering emotional well-being through social interaction.
- Managed household duties for clients, ensuring a clean and organized environment conducive to their wellbeing.
- Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
Sales Associate
Twisted Country
Foreman, AR
06.2018 - 03.2020
- Assisted customers with product selection, ensuring positive shopping experiences.
- Collaborated with team members to maintain organized sales floor and effective inventory management.
- Trained new staff on product knowledge and customer service protocols for improved performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Representative
Vantel Pearls
01.2017 - 05.2018
- Developed strong customer relationships through personalized service and follow-up strategies.
- Conducted product demonstrations to educate customers on features and benefits of Vantel Pearls products.
- Analyzed customer feedback to identify trends and improve product offerings effectively.
- Resolved customer concerns promptly, ensuring high satisfaction levels and fostering repeat business.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Respiratory Equipment Technician
Christus St. Michael Hospital
Texarkana, TX
01.2008 - 03.2009
- Calibrated and maintained respiratory equipment to ensure optimal performance and patient safety.
- Conducted routine inspections and troubleshooting of ventilators and oxygen delivery systems.
- Trained new staff on proper operation and maintenance protocols for respiratory devices.
- Streamlined inventory management processes, ensuring prompt availability of required supplies for successful therapy administration.
- Maintained a clean and safe work environment, adhering to all infection control protocols for respiratory care equipment.
EKG Technician
Christus St. Michael Hospital
Texarkana, TX
10.2007 - 03.2009
- Operated EKG machines to conduct cardiac diagnostic tests with precision.
- Collaborated with healthcare teams to ensure accurate patient data collection and reporting.
- Trained new staff on EKG procedures and equipment operation, enhancing team efficiency.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Boosted patient satisfaction through effective communication and empathy during EKG procedures.
Education
Associate of Science - Fine Arts
Texarkana College
Texarkana, TX12-2024
High School Diploma -
Maud High School
Maud, TX06-2007
Skills
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Excellent people skills
- Cash handling accuracy
- Excellent communication skills
- Positive and professional
Timeline
Personal Caregiver
Superior Senior Care
08.2025 - Current
Sales Associate
Twisted Country
06.2018 - 03.2020
Sales Representative
Vantel Pearls
01.2017 - 05.2018
Respiratory Equipment Technician
Christus St. Michael Hospital
01.2008 - 03.2009
EKG Technician
Christus St. Michael Hospital
10.2007 - 03.2009
Associate of Science - Fine Arts
Texarkana College
High School Diploma -
Maud High School