Jocelyn Wallace
Morganton,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Experienced with providing direct personal care and fostering supportive environment for clients. Utilizes strong communication and empathy to address individual needs and enhance well-being. Knowledge of adaptive techniques and safety procedures in caregiving settings.
Overview
4
4
years of professional experience
Work History
Personal Caregiver
Millsaps Residents
Taylorsville, NC
01.2025 - Current
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
CNA
Home Instead
Morganton, NC
01.2025 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Hospitality Worker
Brown Mountain Beach Adventure Resort
Lenoir, NC
08.2021 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organized work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Environmental Services Housekeeper
UNC Health Care
Morganton, NC
12.2023 - 12.2024
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Education
Nurse Aide 1 - Nursing
Caldwell Community College And Technical Institute
Hudson, NC12.2024
Associate of Arts - Education
Caldwell Community College And Technical Institute
Hudson, NC05.2024
High School Diploma -
West Caldwell High School
Lenoir, NC05.2023
Skills
- Customer service
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Patient care
- Compassion and empathy
- Attention to detail
Timeline
Personal Caregiver
Millsaps Residents
01.2025 - Current
CNA
Home Instead
01.2025 - Current
Environmental Services Housekeeper
UNC Health Care
12.2023 - 12.2024
Hospitality Worker
Brown Mountain Beach Adventure Resort
08.2021 - Current
Nurse Aide 1 - Nursing
Caldwell Community College And Technical Institute
Associate of Arts - Education
Caldwell Community College And Technical Institute
High School Diploma -
West Caldwell High School