Terkisha L. Anderson
Ocoee
Summary
With over 15 plus years in customer service and now with medical training, I am a High-Capacity and High-Impact team player with outstanding organizational and planning skills, demonstrating ability to prioritize and produce results. My strong skillset includes exceptional communication; both verbal and written; attention to detail, resulting in accuracy and task completion. I have proven to be a prominent resource, influencing the behaviors of those around me orchestrating exceeded expectations as a team.
Overview
4
4
years of professional experience
Work History
Intake Representative
AssistRx
09.2024 - Current
- Handled sensitive client situations with compassion while maintaining adherence to organizational policies and procedures.
- Maintained strict confidentiality of client information, adhering to HIPAA regulations and company policies
- Maintained accurate and up-to-date client records.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Scheduler
Upperline Health
01.2023 - 03.2024
- Make charts for patients
- Verify patients insurance
- Hospital Consults
- Delivering information about a company's policies
- Handling customer complaints
- Collecting and analyzing customer feedback
Cashier
7 Eleven
05.2021 - 01.2022
- Greet Customers
- Stock
- Prepare food
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Daily Cleaning
Education
Medical Assistant -
Florida Career College
11.2022
HIGH SCHOOL DIPLOMA -
EXCEL HIGH SCHOOL
10.2022
Internship -
Palm Coast Urgent Care
10.2022
Skills
- Vital Signs
- Phlebotomy
- Specimen collection
- Injection administration
- Medical terminology
- Instrument sterilization
- EKG's
- Triage
- Appointment scheduling
- Patient record maintenance
- Efficient in Excel and Word Document
- Data Entry (typing 60 wpm)
- Superior Multitasking
- Mattersight Trained for Quality
- Empathy
- Adaptability
- Ability to Use Positive Language
- Clear Communication Skills
- Self-Control
- Taking Responsibility
- Patience
- Problem-solving
Trainingandskills
- Vital Signs
- Phlebotomy
- Specimen collection
- Injection administration
- Medical terminology
- Instrument sterilization
- EKG's
- Triage
- Appointment scheduling
- Patient record maintenance
- Efficient in Excel and Word Document
- Data Entry (typing 60 wpm)
- Superior Multitasking
- Mattersight Trained for Quality
- Empathy
- Adaptability
- Ability to Use Positive Language
- Clear Communication Skills
- Self-Control
- Taking Responsibility
- Patience
- Problem-solving
Timeline
Intake Representative
AssistRx
09.2024 - Current
Scheduler
Upperline Health
01.2023 - 03.2024
Cashier
7 Eleven
05.2021 - 01.2022
Medical Assistant -
Florida Career College
HIGH SCHOOL DIPLOMA -
EXCEL HIGH SCHOOL
Internship -
Palm Coast Urgent Care
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