Lattice Graham
Woodbury,NJ
Summary
Committed career seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Walmart
Woodbury, NJ
07.2024 - Current
- Answered store and merchandise questions and led customers to wanted items.
- Ensured compliance with company safety regulations at all times while on the job.
- Assisted customers with selecting items and answering questions about products.
- Placed special orders or called other stores to find desired items.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Built relationships with customers by providing friendly customer service.
- Trained new associates on store operations, policies, and procedures.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Performed cash register functions accurately and efficiently.
Customer Service Associate
Royal farms
Clarksboro, NJ
08.2023 - 07.2024
- Demonstrated active listening skills when responding to customer questions and complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Strengthened customer retention by offering discount options.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
Crew Member
McDonalds
Paulsboro, NJ
05.2020 - 07.2023
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Informed customers about daily specials in an engaging manner.
- Upheld high standards of productivity and quality in operations.
- Educated customers on menu items, product ingredients and nutritional values.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Resolved customer complaints in a professional manner.
- Adhered to health department regulations regarding food handling procedures.
- Drove team success by quickly completing assigned tasks.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Maintained an organized work area to ensure efficient operations.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Paulsboro High School
Paulsboro, NJ04.2025
Skills
- Customer service
- Inventory management
- Team collaboration
- Product knowledge
- Employee training
- Interpersonal communication
- Decision-making
- Production support
- Reliable and punctual
- Adaptable and flexible
- Multitasking
- Task prioritization
- Process improvement
- Time management
- Problem solving
- Effective communication
Certification
Driver's License
Timeline
Associate
Walmart
07.2024 - Current
Customer Service Associate
Royal farms
08.2023 - 07.2024
Crew Member
McDonalds
05.2020 - 07.2023
High School Diploma -
Paulsboro High School