Ter'ra Appleberry
Murfreesboro,TN
Summary
Trustworthy crew member with experience in fast-pace environments. Uniquely capable of engaging with customers presenting any range of emotions, moods, or attitudes. Eager to interact with all people in the community and provide customers with a pleasant interaction regardless of how long. Strives to be an exceptional server to customers as well as a trusted and appreciated member of a team who cares.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Thortons
Murfreesboro, TN
03.2023 - Current
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
Shift Leader
Dunkn Donuts
Murfreesboro, TN
02.2021 - Current
- Maintained an organized work environment by delegating tasks to staff as needed.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Educated customers about offerings, promotions and pricing to boost sales.
Education
Bachelor of Science - Forensic Science
Middle Tennessee State University
Murfreesboro, TN05-2025
Skills
- Beverage Preparation
- Health Code Compliance
- Customer Engagement
- Verbal and Written Communication
- Integrity and Honesty
- Safety Awareness
Certification
- CPR certified in case of emergencies
- Received certifications in Microsoft Word, Excel, and Powerpoint in case of any administration tasks that may need my assistance
Unique Qualifications
- Have had many experiences with deescalating disorderly
Timeline
Crew Member
Thortons
03.2023 - Current
Shift Leader
Dunkn Donuts
02.2021 - Current
Bachelor of Science - Forensic Science
Middle Tennessee State University
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