Terra Brasile
Mainstay
Tempe,AZ
29
years of professional experience
Dynamic professional with extensive experience at Ditech Financial, excelling in loss mitigation and compliance monitoring. Proven ability to enhance workflow efficiency and maintain accurate case documentation. Skilled in customer communication and document management, successfully training teams to exceed service goals while ensuring adherence to industry standards.
Work History
HOA SPECIALIST
1 Year 5 Months- Facilitated daily communication between core teams and external partners to ensure project alignment.
- Maintained accurate case documentation and updated core records to support seamless information flow.
- Completed training sessions to enhance compliance knowledge.
- Used document management system to organize company files and keep data current and easy to access.
- Monitored workflow queues and prioritized pending Mainstay assignments.
- Streamlined daily communications between Mainstay teams and external partners to enhance collaboration.
Loss Mitigation Supervisor
8 Years 1 Month- Supervised loss mitigation team handling delinquent mortgage accounts at Ditech Financial.
- Reviewed and evaluated mortgage loan documents to determine borrower eligibility for loss mitigation programs.
- Applied investor guidelines to evaluate foreclosure alternatives and servicing requirements.
- Coordinated with internal departments such as underwriting, servicing, investor relations, and legal teams on loss mitigation activities.
- Trained staff on document standards, compliance rules, and loss mitigation procedures.
- Collaborated with external agencies such as HUD counselors and housing authorities.
- Assisted in developing policies and procedures related to loan modifications and other loss mitigation activities.
Enrollment Specialist
3 Years 1 Month- Supported students with enrollment paperwork and document collection.
- Reviewed applications and verified student records for admissions accuracy.
- Verified all required documentation prior to enrolling a student in classes.
- Coordinated with advisors to resolve enrollment and registration issues.
- Maintained confidentiality while processing student information and records.
- Attended college fairs to provide information about academic programs, course offerings, financial aid options.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
Collections Supervisor
12 Years 11 Months- Supervised Chase collections teams handling delinquent consumer accounts.
- Coached collectors on call quality and compliance standards.
- Monitored calls for FDCPA and internal policy adherence.
- Resolved escalated customer disputes with clear payment solutions.
- Coordinated daily work assignments across collections operations.
- Trained new Chase collectors on systems and procedures.
- Prepared performance reports for management review.
- Attended training on credit management and civil court practices to maintain up-to-date knowledge.
Education
High School Diploma
Skills
Loss mitigation
Case management
Compliance oversight
Document management
Records management
Queue management
Client relations
Timeline
HOA SPECIALIST
Mainstay
05.2025 - 10.2026Read More
Loss Mitigation Supervisor
Ditech Financial
04.2015 - 05.2023Read More
Enrollment Specialist
University of Pheonix
04.2011 - 05.2014Read More
Collections Supervisor
JP Morgan Chase
08.1997 - 07.2010Read More
MARCOS DE NIZA
High School Diploma
Read More