Terra Daisey
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Healthcare Information Technology industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Activus Connect, LLC.
, NC
03.2023 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Collected deposits or payments and arranged for billing.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Project Coordinator
Environmental Comfort Solutions
NC
09.2019 - 02.2023
- Coordinate project schedules, resources, equipment, and information efficiently
- Consult with clients to identify and define project requirements, scope of work, and objectives
- Ensure that clients' needs are met through superior customer service as the project evolves
- Problem-solve and resolve any issues quickly that arise during the project
- Compile and submit weekly reports with accuracy and precision.
Client Relations
United Refreshment Services
NC
09.2018 - 08.2019
- Build sustainable relationships and trust with customer accounts through interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Identify and assess customers' needs to achieve satisfaction
- Go the extra mile to engage customers on each call.
Education
Medical Insurance Coding
Rowan-Cabarrus Community College
Salisbury, NC05-2022
Some College (No Degree) - Healthcare Management Technology
Rowan-Cabarrus Community College
Salisbury, NCSkills
- Microsoft Office Expertise
- Data Entry
- Inbound and Outbound Calling
- Administrative Support
- Account Management
- Report Creation
- Spreadsheets
- Typing Proficiency
- Adaptive Team Player
- Service Upselling
- High-Energy Attitude
- Project Management Abilities
Community Leadership
- Goodwill Career Connections, Salisbury, NC, 2019, 2019
- Transportation Museum, Spencer, NC, 2017, 2017
Timeline
Customer Service Representative
Activus Connect, LLC.
03.2023 - Current
Project Coordinator
Environmental Comfort Solutions
09.2019 - 02.2023
Client Relations
United Refreshment Services
09.2018 - 08.2019
Medical Insurance Coding
Rowan-Cabarrus Community College
Some College (No Degree) - Healthcare Management Technology
Rowan-Cabarrus Community College
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