Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic

TERRA KNUDSEN - BLACKBURN

Phoenix,AZ

Summary

Accomplished Regional Director of Operations at Starbucks Coffee Company, I spearheaded strategic planning and execution across 110 stores, enhancing operational efficiency and fostering leadership development. My evidence-based decision-making and cross-functional coordination drove top engagement scores and significant market growth, showcasing a blend of hard and soft skills essential for high-level leadership roles. Seasoned Regional Director of Operations with a comprehensive background in strategic planning, team leadership, and business development. Exceptional ability to drive operational efficiency, manage large-scale projects, and oversee cross-functional teams. Noteworthy impacts on previous roles include improving operational systems, implementing cost-saving strategies, and developing top-tier talent.

Overview

27
27
years of professional experience
1
1
Certification

Work History

REGIONAL DIRECTOR OF OPERATIONS

STARBUCKS COFFEE COMPANY
Sacramento, CA
01.2007 - Current
  • Responsible for ensuring our Mission and Values are represented internally and externally across a portfolio of 110 stores, 10 DM's, 2000+ partners
  • Delivered top company engagement scores year over year
  • Leads $210M high growth diverse portfolio inclusive of multiple formats - suburban, urban, high incident, dt only, pick up and certified
  • Developed and executed strategic business plans including new stores, renovations and company initiatives
  • Acting as a catalyst in change leadership, galvanizing teams, and communicating company vision and objectives
  • Developer and exporter of talent to next level roles such as regional director, partner resource manager, facilities manager, regional operations coach
  • Developed leadership cohorts and experiences to build capability and solve challenges
  • Developed a leadership team who possess a growth mindset, are change leaders, purpose driven, solution focused and role model excellence

REGIONAL DIRECTOR OF OPERATIONS

STARBUCKS COFFEE COMPANY
San Francisco, CA
03.2021 - Current
  • Developed shared understanding and aligned cross-functional regional team to create long term market growth and brand presence by identifying new stores and investing in the aging fleet
  • Influenced and Led coffee innovation strategy for SF to include Reserve Bar, Elevated Milk Steaming & Nitro adoption
  • Cultivated strong relationships with local government officials to build a positive reputation in the community
  • Provided strategic guidance on operational decisions that would have an impact on overall business objectives
  • Identified areas of improvement within existing processes through process mapping exercises
  • Advised senior management on potential risks associated with new initiatives or projects
  • Analyzed financial data to identify areas of cost savings and increased profitability throughout the region
  • Sourced innovative solutions for complex problems related to operations or personnel issues

BOARD MEMBER

Junior Achievement of Sacramento
Sacramento, CA
01.2012 - 12.2017
  • Committee Lead, Programs - Set and monitored strategic direction, established criteria and process to determine the feasibility of implementing new programs
  • Committee Lead, Development - Designed and launched a multi-faceted funding campaign to broaden and diversify funding sources to avoid pending bankruptcy and ensure long term sustainability of financial resources
  • Participated in board meetings to discuss company policies and issues, performance reports, and future endeavors
  • Contributed deep industry knowledge and expertise to board discussions, informing strategic decisions
  • Served as liaisons between organizations, shareholders and outside organizations

Marketing Manager

STARBUCKS COFFEE COMPANY
San Francisco, CALIFORNIA
01.2006 - 01.2007
  • Developed marketing strategies based on corporate objectives and market trends.
  • Built relationships with influencers in the industry for increased visibility.
  • Assessed projects against budgets and timelines, keeping team and assignments on task.
  • Developed and implemented marketing plans for new products.
  • Supervised creation of marketing materials and collateral.
  • Liaised with media and advertising agencies to promote products.

District Manager

STARBUCKS COFFEE COMPANY
San Francisco, CALIFORNIA
08.1998 - 01.2006
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Identified and developed top talent to promote performance-oriented culture.

Education

Arizona State University
12.2017

Skills

  • Process Optimization
  • Workforce Optimization Strategies
  • Strategic Planning and Execution
  • Operational Efficiency Enhancement
  • Evidence-Based Decision-Making
  • Cross-Functional Coordination
  • Leadership Development
  • Performance Evaluation

Certification

Strategic Decision Framing and Delivery, Arizona State University & Starbucks, 01/01/21

References

References available upon request

Accomplishments

  • Awarded for impact in leading a non-profit in community impact

Timeline

REGIONAL DIRECTOR OF OPERATIONS

STARBUCKS COFFEE COMPANY
03.2021 - Current

BOARD MEMBER

Junior Achievement of Sacramento
01.2012 - 12.2017

REGIONAL DIRECTOR OF OPERATIONS

STARBUCKS COFFEE COMPANY
01.2007 - Current

Marketing Manager

STARBUCKS COFFEE COMPANY
01.2006 - 01.2007

District Manager

STARBUCKS COFFEE COMPANY
08.1998 - 01.2006

Arizona State University
TERRA KNUDSEN - BLACKBURN