Open To Work
Margaret Baker
Healthcare Administration
Charlotte,NC
Summary
Healthcare operations leader with a track record of enhancing efficiency and achieving financial targets. Skilled in strategic planning, talent development, and fostering high-performing teams to ensure optimal patient care. Committed to continuous improvement and building strong relationships across all stakeholder levels.
Overview
24
24
years of professional experience
Work History
Regional Director of Operations
Urology Specialists
Charlotte, NC
03.2025 - Current
- Drive regional performance by achieving or exceeding operation and financial targets through analysis of revenue, productivity, scheduling, patient flow, and utilization trends.
- Oversaw operations across Charlotte Metro Division, collaborating with regional managers to streamline daily processes.
- Led clinic operations, enhancing operational efficiency, patient care, provider satisfaction, and overall practice performance.
- Recruit, hire, develop, coach, and retain high-performing clinic leadership and staff; oversee performance management.
- Provide hands-on leadership and coaching to practice leaders, addressing operational challenges, team development needs, and provider or staff concerns.
- Negotiate pricing and management of medical equipment and supplies to support clinical operations and cost controls.
- Partner in financial and economic performance initiatives, including labor management, supply expense control, and other direct clinic cost drivers.
- Ensure delivery of an exceptional and consistent patient experience across all clinics within the region.
- Prepare for and actively participate in leadership and C-level meetings, contributing to regional and company-wide initiatives.
- Maintain compliance with HIPAA, OSHA, CLIA, MIPS, and all applicable state and federal regulations.
Center Operations Director
Select Medical/Concentra Urgent Care
01.2022 - 03.2025
- Supported day-to-day execution of the established medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes.
- Held staff accountable to service delivery standards through monthly competencies and metric-driven results, including turnaround-times and patient experience ratings.
- Coordinated clinician and support staff scheduling to optimize clinic flow and enhance patient experience.
- Developed staff success throughout talent life cycle, focusing on recruitment, onboarding, engagement, retention, performance management, and succession planning.
- Created a professional and collaborative working environment with colleague participation that promotes teamwork, quality outcomes, continuous improvement, reward and recognition, and patient safety.
- Worked with all levels of leadership to identify opportunities for improvement and implement processes to ensure optimal patient care.
- Ensured adherence to budgets by identifying opportunities to optimize revenue sources.
- Ensured compliance with state regulations, reporting, and facility and equipment meet the standards for optimal patient care.
- Maintained and cultivated relationships with center clients and payers.
Practice Administrator
Metrolina Surgical Specialists, PLLC
08.2008 - 01.2022
- Oversaw day-to-day business and medical operations for two offices, two vascular labs, and an in-office operative suite.
- Oversaw billing operations, ensuring accurate and timely processing of accounts.
- Managed human resources, overseeing recruitment, personnel management, and payroll processes.
- Negotiated contracts with medical and office supply vendors to secure favorable pricing.
- Maintained credentialing for hospitals, Medicare, Medicaid, and commercial insurance companies.
- Ensured compliance with current standards and reported Merit-based Incentive Payment System (MIPS) information annually.
- Developed and maintained quarterly and annual budgets, ensuring alignment with organizational goals.
- Worked closely with outside accountants for financial reporting and deposit reconciliation.
Education
Healthcare Administration -
Brookstone College
Skills
- Project management
- Process optimization
- Operational efficiency
- Performance metrics
- Compliance management
- Strategic planning
- Talent development
- Leadership
- Problem solving
- Attention to detail
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
$90000/yr - $200000/yrTimeline
Regional Director of Operations
Urology Specialists
03.2025 - Current
Center Operations Director
Select Medical/Concentra Urgent Care
01.2022 - 03.2025
Practice Administrator
Metrolina Surgical Specialists, PLLC
08.2008 - 01.2022
Healthcare Administration -
Brookstone College