Terraca Bobo
Call Center Representative
Atlanta,GA
Summary
Polite and professional customer service representative, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
Work History
Freight Holder Customer Service
Nolan Transportation Group, LLC
07.2022 - 11.2023
- Reduced shipping costs for the company by negotiating contracts with carriers and optimizing logistics processes.
- Evaluated carrier performance regularly using key metrics driving continuous improvements in service reliability.
- Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
Customer Service Representative
Geico
01.2017 - 03.2021
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
Education
High School Diploma -
Broad Ripple High School
Indianapolis, IN 03.2008 - 05.2008
Skills
File Organization
undefinedTimeline
Freight Holder Customer Service
Nolan Transportation Group, LLC
07.2022 - 11.2023
Customer Service Representative
Geico
01.2017 - 03.2021
High School Diploma -
Broad Ripple High School
03.2008 - 05.2008
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