Terrance Altman

• Met with customers to discuss service needs and develop effective and practical solutions.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Responsible for the up-keep of the property and responding to all maintenance request
• Implemented strategies to increase customer service satisfaction ratings.
• Responsible for ground keep and curb appeal

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.

responsible for maintenance request, grounds keeping, and make-ready apartment homes

responded to any request pertaining to the property by manager

Responsible for maintenance request and grounds keeping and unit turns

• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
• Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
• Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.