Terrance Davis
Aurora,CO
Summary
Dynamic Guest Service Representative with extensive experience at Extended Stay America, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through effective reservation management and enthusiastic interactions. Skilled in cash handling and maintaining a welcoming environment, consistently fostering positive relationships with guests.
Overview
1
1
year of professional experience
Work History
Guest Service Representative
Extended Stay America
Englewood, CO
09.2024 - Current
- Processed payments for room charges, taxes, and other incidentals as required.
- Assisted guests with check-ins and check-outs in a timely manner.
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Maintained cleanliness of lobby area throughout shift.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Answered incoming calls from guests seeking reservations or general information.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Maintained cleanliness of lobby area and front desk counter.
Education
High School Diploma -
Gateway High School
Aurora, CO05-2024
Skills
- Customer service
- Reservation management
- Front desk operations
- Conflict resolution
- Cash handling
- Time management
Accomplishments
- Most Improved GPA (3 Times)
- Lettered in Basketball Senior year.
Timeline
Guest Service Representative
Extended Stay America
09.2024 - Current
High School Diploma -
Gateway High School