Terrance Edwards
New Orleans,LA
Summary
Successful service manager with many years of experience in customer service. Managed several employees to administer the service responsibilities for the association. Proficiently managed the high volume of the hotel industry as a night auditor manager on duty, accomplishing the front desk and guest-service functions. Expertise in clear communication and strong leadership with a history of success.
Overview
23
23
years of professional experience
Work History
Hotel Night Auditor / Front Desk (part time)
Hyatt Place Denver Airport
03.2022 - 04.2023
- Responsible for front desk check-in and check-out, conducting all nightly audit-related duties while operating the hotel’s front desk systems for PBX in accordance with company standards for quality, cleanliness, guest satisfaction, safety, and security.
Customer Service Manager
Medical Group Management Association
12.1999 - 05.2020
- Managing a call center of experienced service center representatives with responsibilities for maintaining a broad knowledge base of information on the association’s products, services, and activities
- Taking a lead role in problem solving and resolution.
Hotel Night Auditor / Front Desk (part time)
Residence Inn by Marriott Denver
03.2016 - 03.2017
- This job included breakfast setup, delivering room invoices as well as, responsible for conducting all nightly audit-related duties.
Hotel Night Auditor / Front Desk (part time)
Courtyard by Marriott Downtown Denver
04.2009 - 03.2012
- Responsible for conducting all nightly audit-related duties while operating the hotel’s front desk systems for PBX, reservations, and check-in/check-out in accordance with company standards for quality, cleanliness, guest satisfaction, and safety and security.
Education
Training Certification
MSEC - Mountain States Education Counsel
Denver, COSkills
- Marriott Fosse
- Marriott MARSHA System
- Quicken
- Microsoft Office (Word, Excel, Outlook)
- Nite Vision La Quinta program
- Hyatt Place Computer System
- Verbal and written communication
- Zoom
- Skype
- Dropbox
Timeline
Hotel Night Auditor / Front Desk (part time)
Hyatt Place Denver Airport
03.2022 - 04.2023
Hotel Night Auditor / Front Desk (part time)
Residence Inn by Marriott Denver
03.2016 - 03.2017
Hotel Night Auditor / Front Desk (part time)
Courtyard by Marriott Downtown Denver
04.2009 - 03.2012
Customer Service Manager
Medical Group Management Association
12.1999 - 05.2020
Training Certification
MSEC - Mountain States Education Counsel