Summary
Skills
Work History
Education
Certification
Overview
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SHERRY WIATT
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SHERRY WIATT

Radford,VA

Summary

Hospitality leader with extensive experience in guest relations and operational management, fostering team collaboration and service excellence. Skilled in addressing guest needs, training staff, and advising on operational improvements to maximize efficiency and profitability.

Skills

  • Hospitality management
  • Revenue Generation
  • Operations oversight
  • Guest Services Management
  • High-Level Guest Relations
  • Hilton PEP
  • Marriott Fosse
  • BW Auto Clerk

Work History

General Manager

Southwest Hotels, LLC
Christiansburg, Virginia
11.2025 - Current
  • Oversee daily hotel operations to ensure smooth guest experiences.
  • Manage staff recruitment, training, and performance evaluations.
  • Develop and implement marketing strategies to attract new guests.
  • Advise senior management on changes needed to improve operational efficiency.
  • Manage budget and expenditures, supplies and renovations and drive operations to meet sales and profit margins.
  • Train and supervise front desk staff to ensure exceptional service standards.
  • Resolve guest complaints promptly to enhance overall satisfaction levels.

Evening Front Desk Manager

Milestone Development, LLC
Christiansburg, VA
07.2021 - Current
  • Greet and assist patrons with check-in at Fairfield by Marriott and Homewood Suites by Hilton.
  • Resolve customer complaints and ensure satisfaction.
  • Deliver friendly and knowledgeable support to current and prospective guests.
  • Answer multi-line phone system and emails to make reservations and input guest information.
  • Train new employees on front desk procedures and business operations.
  • Build strong professional relationships by actively responding to guest needs.
  • Post transactions to respective room accounts.
  • Deliver key administrative support to coworkers, taking on additional tasks during peak times.
  • Maintain cleanliness and organization of lobby and communal spaces.

Manager

China Inn
Blacksburg, VA
07.2013 - 03.2021
  • Built strong relationships with guests and employees through effective communication.
  • Acted as an English language intermediary for ownership.
  • Received and analyzed feedback to assess store performance.
  • Ensured equitable treatment and respect for all associates.
  • Maintained meticulous client records via precise database entries.
  • Installed necessary software on systems to maintain efficiency.
  • Oversaw recruitment and staff scheduling.

Managing Florist

D'Rose
Blacksburg, VA
03.2011 - 04.2013
  • Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
  • Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
  • Conducted weekly inspections of flower coolers to maintain proper temperature levels.
  • Managed customer orders, requests, and complaints in a timely manner.
  • Maintained detailed records of customer orders and invoices.
  • Kept the store clean and organized at all times.
  • Updated the store's website with new products and services offered.

Managing Owner

University Flowers & Plants, LLC
Blacksburg, VA
02.2006 - 12.2011
  • Guaranteed positive guest experiences, consistently.
  • Researched current design trends, colors, and vendor products.
  • Managed and updated payroll records using QuickBooks.
  • Developed strategic business plans.
  • Developed innovative marketing strategies, resulting in increased business.
  • Managed financial transaction reconciliations and prepared deposits.
  • Selected and hired qualified candidates.

Education

Associate of Science - IT Networking & Security

New River Community College
Dublin, VA
05.2015

Certification

  • Microsoft Certified Associate
    Adobe Certified Associate


Overview

20
20
years of professional experience
1
1
Certificate

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SHERRY WIATT