Terrance Fletcher
Washington,DC
Summary
Proven hospitality professional with a strong track record at Agua 301 Restaurant, adept in safe food handling and enhancing guest engagement. Excelled in upselling and maintaining high-volume dining efficiency, contributing to significant sales growth. Skilled in both team collaboration and independent problem-solving, ensuring customer satisfaction and compliance with regulatory standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Agua 301 Restaurant
Washington, DC
04.2017 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
Alamo Drafthouse
Washington, DC
01.2020 - 07.2024
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender/Server
McCormick And Schmicks
Arlington, VA
09.2010 - 01.2017
- Served high customer volumes during special events, nights, and weekends.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Diploma - General Studies
The Foundation School
Largo, MD06.2004
Skills
- Food Delivery
- Food inspection
- Safe Food Handling
- Table Setting
- Guest Engagement
- Order delivery practices
- Food Running
- Order Management
- Table Bussing
- Supply Restocking
- Daily specials memorization
- Beverage Preparation
- Banquet Coordination
- Sales Techniques
- Suggestive Selling
- Cash Handling
- Allergy awareness
- Point of sale operation
- Food sales and promotion
- Wine pairing knowledge
- Food station setup
- Strong Work Ethic
- Regulatory Compliance
- Front-of-house display creation
- High-volume dining
- Dining area maintenance
- Food safety understanding
Certification
- TIPS ALCOHOL CERTIFICATION
- TIPS FOOD HANDLING CERTIFICATION
- CPR CERTIFICATION
Timeline
Bartender
Alamo Drafthouse
01.2020 - 07.2024
Server
Agua 301 Restaurant
04.2017 - Current
Bartender/Server
McCormick And Schmicks
09.2010 - 01.2017
Diploma - General Studies
The Foundation School