Terrance Funderburk
Belle Glade
Summary
Dynamic assistant manager with expertise in team leadership and staff training. Proven ability to enhance customer satisfaction and optimize operations through strategic planning and problem-solving.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
IHOP
Royal Palm Beach. Florida
05.2021 - 03.2026
- Supervised daily operations to ensure consistent service quality and guest satisfaction.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented inventory management practices to optimize supply chain efficiency.
- Developed staff schedules to align with peak business hours and maximize productivity.
- Assisted in financial reporting by tracking sales trends and managing cash handling processes.
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Collaborated with kitchen staff to maintain food safety protocols and minimize waste.
- Analyzed team performance metrics to identify areas for improvement and strategic training needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Food Service Clerk
Southbay Correctional Facility
South Bay, FL
08.2008 - 01.2021
- Managed inventory levels to ensure adequate food supply for facility operations.
- Prepared and served meals according to established dietary guidelines and safety protocols.
- Assisted in training new staff on food handling procedures and equipment usage.
- Maintained cleanliness and organization of kitchen and dining areas to meet health standards.
- Collaborated with team members to streamline meal preparation processes, enhancing efficiency.
- Monitored food quality and safety, reporting discrepancies to supervisors promptly.
- Led weekly staff meetings to discuss operational improvements and address challenges faced in service delivery.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Managed time effectively, prioritizing tasks based on urgency while maintaining attention to detail throughout all responsibilities.
- Maintained a clean and sanitized work environment, adhering to strict food safety guidelines.
- Assisted in the training of new hires, sharing expertise and mentoring them towards success in their roles as Food Service Clerks.
Education
Business Administration
Whitney M. Young Job Corp
Simpsonville, KY04-2008
Bachelor of Arts - Business Administration And Management
Bethune-Cookman University
Daytona Beach, FL06-2005
High School Diploma -
Glades Central Community High School
Belle Glade, FL06-1997
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
- Recruiting and interviewing
- Strategic planning
- Policy enforcement
- Orientation and training
- Financial management
- Budgeting and finance
- Business administration
- Business development
- Google drive
- Multitasking and organization
- Strategic thinking
- Verbal and written communication
- Employee supervision
- Coaching and mentoring
- Microsoft office expertise
- Customer service and satisfaction
- Employee engagement
- Computer skills
- Multitasking Abilities
- Organizational skills
Certification
- ServSafe License - [22971755]
Timeline
Assistant Manager
IHOP
05.2021 - 03.2026
Food Service Clerk
Southbay Correctional Facility
08.2008 - 01.2021
Business Administration
Whitney M. Young Job Corp
Bachelor of Arts - Business Administration And Management
Bethune-Cookman University
High School Diploma -
Glades Central Community High School