Terrance HILYARD
ATLANTA,GA
Summary
Accomplished Professional Driver with a track record of enhancing customer satisfaction at Marta Transit through efficient transportation and impeccable safety standards. Skilled in strategic route planning and verbal communication, adept at navigating high-traffic conditions and fostering positive interactions. Proven ability to improve operational efficiency and maintain a pristine driving record, contributing significantly to company safety achievements.
Overview
8
8
years of professional experience
Work History
Professional Driver
Marta Transit
08.2024 - Current
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
Security Officer
Ross Dress for Less
01.2022 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Supervisor - Catering
Whole Food Market
04.2017 - 02.2021
- Collaborated with sales team to create customized menu options for diverse clientele, ensuring repeat business.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Handled complex logistical challenges during large-scale events involving multiple venues or simultaneous functions seamlessly coordinating between teams for effective execution.
- Ensured compliance with health department regulations, maintaining a clean, safe working environment for all staff members.
Education
High School Diploma -
GERMANTOWN HIGH SCHOOL
Philadelphia, PA06-1986
Skills
- City and non-city driving
- Strategic Route Planning
- Punctuality
- Verbal and written communication
Timeline
Professional Driver
Marta Transit
08.2024 - Current
Security Officer
Ross Dress for Less
01.2022 - 05.2024
Supervisor - Catering
Whole Food Market
04.2017 - 02.2021
High School Diploma -
GERMANTOWN HIGH SCHOOL
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