Terrance Holder
Wake Forest,NC
Summary
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Manager
Enterprise Rent-A-Car
08.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Sewer Maintenance
Dukes Root Control
10.2019 - 11.2021
- Utilizes a chemical-laden-, thick foam called Razorooter
- Helps collection systems run efficiently
- Investigate and clean sewer lines
- Enhanced the efficiency of sewer maintenance by conducting regular inspections and identifying potential issues.
- Ensured proper functioning of all security equipment by performing routine maintenance checks regularly.
Forklift Operator
Smithfield Foods
03.2016 - 10.2019
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate
- Reported inventory balances and cycles counts in both the ERP and WMS systems
- Inspected product load for accuracy and safely transported it around the warehouse
- Key member of global distribution operations team, which coordinated shipments across 50 countries
- Unload, picked, staged and loaded products for shipping
Ammunition Logistics Supervisor
US Army
04.2014 - 07.2015
- Served as ammunition logistics, transportation, Hazmat, and military and international regulations for over 350 personnel
- Provided effective, comprehensive training to groups of up to 40 personnel on ammunition handling, storage, distribution, handling, salvage, and renovation of ammunition
- Supervised the security and shipment of $4 million of ammunition and explosives to 500 personnel during a 9 month deployment
- Directed the daily activities of 10 assigned personnel
Coordinate Supervisor
US Army
04.2011 - 04.2014
- Accountable for over $1.5 million of military weaponry with no efficiencies
- Supervised the maintenance and security of $2 million of highly sensitive equipment with zero loss
- Advised senior leaders on matters related to military weaponry, nuclear, biological and chemical equipment
- Managed and trained 5 personnel on daily operations that contributed to the success of the unit
Education
Bachelor of Science - Criminal Justice
Kaplan University
01.2019
Skills
- Forecasting
- Forklifts
- Hand trucks
- Inventory
- Inventory control
- Team leader
- Law
- Logistics
- Materials
- Operations management
- Personnel
- Processes
- Renovation
- Transportation
- Branch operations management
- Training and mentoring
- Customer service
- Warehouse safety
- Coaching and mentoring
- Warehouse operations
Certification
- Inventory tracking
- Hazardous Materials
- Ground and air transportation
- Warehouse Management
- Inventory control
- Logistics & Distribution
- Ammunition Management
- Forecasting
- Operations Management
- Effective team leader
Career Overview
Results oriented leader with 10 plus years of diverse experience in extensive management and logistics support. Talent for working efficiently under pressure and stress in busy atmosphere. Adept to handling confidential information and situations with discretion. An innate ability to develop loyal and cohesive staff dedicated to the task at hand. Extremely well versed in personnel management, strategic planning, and training.
Timeline
Branch Manager
Enterprise Rent-A-Car
08.2023 - Current
Sewer Maintenance
Dukes Root Control
10.2019 - 11.2021
Forklift Operator
Smithfield Foods
03.2016 - 10.2019
Ammunition Logistics Supervisor
US Army
04.2014 - 07.2015
Coordinate Supervisor
US Army
04.2011 - 04.2014
Bachelor of Science - Criminal Justice
Kaplan University
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