Terrance Hunter
Long Island city
Summary
Results-driven Retail and Operations Professional with expertise in high-end retail, customer service, inventory management, and team leadership. Enhanced customer satisfaction and streamlined operations, leading to increased sales in fast-paced environments. Focused on fostering team efficiency and loyalty through effective recruitment, training, and goal-setting strategies.
Overview
17
17
years of professional experience
Work History
Store Manager
The Conservatory NYC
New York
08.2023 - Current
- Lead daily store operations for a high-end boutique.
- Managed daily store operations and maintained high standards of customer service.
- Oversee inventory, merchandising, and team development.
- Foster strong client relationships to drive repeat business.
- Developed and implemented sales strategies to enhance customer engagement.
- Trained and supervised staff to ensure effective teamwork and productivity.
- Recruited, trained and supervised new employees.
- Conducted regular team meetings to communicate goals and address concerns.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with health and safety regulations throughout the store.
- Collaborated with suppliers to negotiate favorable terms for product purchases.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored inventory levels and coordinated restocking of products.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory levels and placed orders to restock shelves.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Acquired expertise in client relations, team management, merchandising, e-commerce, and retail.
- Established store tactics and strategies to achieve operational performance and sales goals.
Gallery Advisor & E-Commerce Specialist
The Conservatory NYC
03.2023 - 08.2023
- Oversaw gallery operations and coordinated e-commerce logistics to ensure seamless service delivery.
- Improved customer experience by providing personalized service tailored to individual client needs.
- Gained expertise in client relations to enhance customer satisfaction
Cashier/Shift Leader
Duane Reade
05.2013 - 08.2023
- Processed high-volume transactions while ensuring accurate daily merchandising.
- Unpacked and organized new merchandise deliveries for efficient store presentation.
- Demonstrated expertise in retail and merchandising practices.
- Assisted customers with product inquiries and provided recommendations for health items.
- Trained new cashiers on registers, customer service, and store policies effectively.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Restocked shelves and organized merchandise displays to maintain optimal inventory levels.
- Unpacked, organized, and stocked new merchandise deliveries.
- Skills: Retail, Merchandising
Inventory Specialist/Client Services Coordinator
Manolo Blahnik
05.2021 - 03.2023
- Managed inventory flow from receiving to stockroom to sales floor, ensuring timely product availability.
- Conducted regular stock audits to ensure accurate inventory levels and product availability.
- Skills: RetailMerchandising, client outreach
- Conducted regular stock audits to maintain accurate inventory levels and support customer demand.
- Trained new staff on inventory management procedures and best practices for accuracy.
- Developed organizational methods for storage areas to optimize space and accessibility.
- Supported associates with inventory lookups and logistics.
- Investigated discrepancies between physical count and computer records to resolve inventory issues and improve accuracy.
- Skills: RetailMerchandising, client out reach
Operations Lead
Neiman Marcus Group
02.2019 - 08.2021
- Managed sales floor and stockroom for luxury women’s footwear and clothing, ensuring organized presentation and availability of products
- Executed merchandising strategies to enhance product visibility on the sales floor.
- Led daily operations to ensure smooth workflow across retail and distribution centers.
- Managed inventory levels and performed regular stock audits for accuracy.
- Coordinated logistics and transportation strategies to optimize supply chain efficiency.
Customer Service Representative
Amazon Web Services
01.2014 - 07.2016
- Resolved customer inquiries via phone, chat (Zendesk), and email, ensuring smooth order processing and addressing technical issues.
- Skills: Customer Service, Technical Support
- Provided exceptional support to customers using AWS services and solutions.
- Resolved customer inquiries through chat, email, and phone interactions.
- Collaborated with technical teams to troubleshoot complex service issues.
Sales Consultant
Nordstrom
02.2011 - 06.2013
- Built client relationships to drive sales in high-volume retail setting.
- Skills: Sales, Customer Service, Merchandising
- Assisted customers in selecting merchandise for optimal shopping experience.
- Developed product knowledge to provide informed recommendations to clients.
- Collaborated with team members to maintain a visually appealing sales floor.
Cashier/Stock Associate
CVS Health
09.2009 - 11.2010
- Managed cash register operations while ensuring accurate transactions and customer satisfaction.
- Restocked merchandise to maintain optimal inventory levels and enhance shopping experience.
- Processed customer transactions efficiently and accurately.
- Provided exceptional customer service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area.
Education
High School Diploma -
Riverdale High Schoo
GeorgiaSome College (No Degree) - Business Administration And Management
Georgia State University
Atlanta, GASkills
,
Store manager
Retail operations
- Store operations
- Retail merchandising
- Sales strategy
- Inventory management
- Loss prevention
- Customer management
- Staff scheduling
- Payroll processing
- Conflict resolution
CUST
Gender:
Personal Information
Timeline
Store Manager
The Conservatory NYC
08.2023 - Current
Gallery Advisor & E-Commerce Specialist
The Conservatory NYC
03.2023 - 08.2023
Inventory Specialist/Client Services Coordinator
Manolo Blahnik
05.2021 - 03.2023
Operations Lead
Neiman Marcus Group
02.2019 - 08.2021
Customer Service Representative
Amazon Web Services
01.2014 - 07.2016
Cashier/Shift Leader
Duane Reade
05.2013 - 08.2023
Sales Consultant
Nordstrom
02.2011 - 06.2013
Cashier/Stock Associate
CVS Health
09.2009 - 11.2010
High School Diploma -
Riverdale High Schoo
Some College (No Degree) - Business Administration And Management
Georgia State University