Terrance Jones
Baltimore,MD
Summary
A dynamic professional with a proven track record at Sotto Sopra, I excel in high-volume environments, demonstrating exceptional multitasking and customer service skills. My background includes developing engaging cocktail menus and mentoring teams to enhance service standards, achieving near-perfect customer satisfaction. Skilled in both leadership and detailed-oriented tasks, I bring a blend of creativity and efficiency to every role.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
CQB Team Member RTT
United States Marine Corps
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Bartender
Sotto Sopra
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bar Manager
Zanders Restaurant
10.2023 - 03.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
Executive Chef
Peppermint Hippo
04.2021 - 03.2023
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
Landscaper
Cooleen Gardens
05.2020 - 11.2020
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
Fry Cook
The Habit Burger Grill
02.2019 - 11.2019
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated closely with servers to fully understand special orders for customers.
Barista
the Chocolate Market
05.2019 - 09.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cook
Little Caesars Pizza
12.2018 - 03.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Lead Line Cook
Qdoba Eats
09.2016 - 11.2018
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Intern
Baltimore City Office of Sustainability
02.2014 - 11.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Represented the office at environmental summits through presentation.
- coordinated meetings with various youth teams throughout the city.
Environmental Specialist
Blue Water Baltimore
06.2010 - 08.2013
- Managed the remediation process for contaminated sites, restoring them to safe conditions for future use.
- Reduced environmental risks by conducting thorough site assessments and identifying potential hazards.
- Performed thorough end-of-day cleanups at various worksites ensuring no traces of potentially harmful substances were left behind.
- Participated in community outreach efforts promoting environmental awareness within local schools or businesses.
- Assisted in employee training, sharing expertise on green cleaning techniques and best practices.
Education
High School Diploma -
Mergenthaler Voc-tech Senior High School
Baltimore, MDMCRD Parris Island
South CarolinaMarine Corps School of Infantry
Camp Geiger North CarolinaHomeland Security
Marine Corps School of Security
VirginiaSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Salesmanship
- Cocktail list development
- Mentorship
- Acuity for detail
Accomplishments
- Served as Color Guard during ceremonies and events during time in service.
- Received letter of appreciation from the Washington state Toys for Tots organization.
- Top sales for 3 months during peak season at the chocolate market
- Several kids I mentored grew to become mentors themselves
- One mentee now serves as an officer in the U.S. Navy
Certification
- CBRN certified
- PRP certified
- TS clearance
- Rifle certified
- Pistol Certified
- Shotgun certified
- PGC mentor certified
- Food Handler's Card or Permit - Various State Health Departments.
Timeline
Bartender
Sotto Sopra
04.2024 - Current
Bar Manager
Zanders Restaurant
10.2023 - 03.2024
Executive Chef
Peppermint Hippo
04.2021 - 03.2023
Landscaper
Cooleen Gardens
05.2020 - 11.2020
Barista
the Chocolate Market
05.2019 - 09.2019
Fry Cook
The Habit Burger Grill
02.2019 - 11.2019
Cook
Little Caesars Pizza
12.2018 - 03.2019
Lead Line Cook
Qdoba Eats
09.2016 - 11.2018
Intern
Baltimore City Office of Sustainability
02.2014 - 11.2014
Environmental Specialist
Blue Water Baltimore
06.2010 - 08.2013
CQB Team Member RTT
United States Marine Corps
High School Diploma -
Mergenthaler Voc-tech Senior High School
MCRD Parris Island
Marine Corps School of Infantry
Homeland Security
Marine Corps School of Security
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