Summary
Overview
Work History
Education
Skills
Accomplishments
Cooking And Baking
Timeline
Generic

Terrance Martin

Summary

Proficient Shift Manager knowledgeable about, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.


Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Shift Manager

Popeyes Chicken
10.2014 - Current
  • To provide equal employment opportunities to all applicants and employees without regard to any legally protected status such as race, color, religion, gender, national origin, age, disability or veteran status.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours, and inventory movements.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Debt Collection Specialist

JDM Promotions
05.2014 - 12.2018
  • Maintained high volume of calls and met demands of busy and productive group.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Documented customer payment interactions and account statuses for future reference.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Waiter

Denny's Restaurant
10.2009 - 07.2011
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Informed customers about daily and seasonal specials.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Cook

Burger King
06.2007 - 08.2008
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Waiter

RJ Gators
02.2001 - 05.2005
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Informed customers about daily and seasonal specials.

Education

Business Administration And Management

Mt San Jacinto College
Menifee, CA
08.2028

High School Diploma -

Murrieta Valley High School
Murrieta, CA
2000

Skills

  • Inventory Control, Cash Handling
  • Directing Team Members, Train Employees
  • Goal Attainment
  • Monitor Production
  • Handling Customer Complaints
  • Food Safety and Sanitation
  • Payment Processing
  • Inspect Equipment
  • Coaching and Mentoring
  • Labor and Food Cost Control
  • Judgment and Decision-Making
  • Delegating Work

Accomplishments

  • Applicant Information
  • Applicant Full Name:
  • Home Address:
  • City/State/ZIP:
  • Number of years at this address:
  • Daytime phone:
  • Evening phone:
  • Mobile phone: Emergency Contact
  • Who should be contacted if you are involved in an emergency?
  • Contact Name:
  • Relationship to you:
  • Address:
  • City/State/ZIP:
  • Daytime phone:
  • Evening phone: Job Position Applied For: Wholesale Baker Salary Desired: $ Interested in full-time or part-time?: Are you at least 21 years old
  • Yes: No: How will you get to work
  • Are you willing to work any shift, including nights and weekends
  • Yes: No:
  • If no, please state any limitations: If applicable, are you available to work overtime
  • Yes: No: If you are offered employment, when would you be available to begin work
  • If hired, are you able to submit proof that you are legally eligible for employment in the
  • United States
  • Yes: No: Are you able to perform the essential functions of the job position you seek with or withoutreasonable accommodation
  • Yes: No:
  • What reasonable accommodation, if any, would you request
  • Applicant's Skills
  • List any skills that may be useful for the job you are seeking
  • Enter the number of years ofexperience, and circle the number which corresponds to your ability for each particular skill
  • (One represents poor ability, while five represents exceptional ability.)
  • Abilities or Skill, Years of Experience, and Rating (1-5 five being highest) Applicant Employment History
  • List your current or most recent employment first
  • Please list all jobs (including self-employmentand military service) which you have held, beginning with the most recent, and list and explainany gaps in employment
  • If additional space is needed, continue on the back page of thisapplication
  • Employer Name:
  • Supervisor Name:
  • Address:
  • City/State/ZIP:
  • Job Duties:
  • Reason for Leaving:
  • Dates of Employment (Month/Year): Employer Name:
  • Supervisor Name:
  • Address:
  • City/State/ZIP:
  • Job Duties:
  • Reason for Leaving:
  • Dates of Employment (Month/Year): Employer Name:
  • Supervisor Name:
  • Address:
  • City/State/ZIP:
  • Job Duties:
  • Reason for Leaving:
  • Dates of Employment (Month/Year): Applicant's Education and Training
  • College/University Name and Address:
  • Did you receive a degree
  • Yes: No: If yes, degree(s) received:
  • High School/GED Name and Address:
  • Did you receive a diploma
  • Yes: No:
  • Other Training (graduate, technical, vocational):
  • Please indicate any current professional licenses or certifications that you hold:
  • Awards, Honors, Special Achievements:
  • Military Service: Yes: No:
  • Branch:
  • Specialized Training:, I certify that the information provided on this application is truthful and accurate
  • I understandthat providing false or misleading information will be the basis for rejection of my application, orif employment commences, immediate termination
  • I authorize Milford's Mochas, Inc
  • To contact former employers and educational organizationsregarding my employment and education
  • I authorize my former employers and educationalorganizations to fully and freely communicate information regarding my previous employment,attendance, and grades
  • I authorize those persons designated as references to fully and freelycommunicate information regarding my previous employment and education
  • If an employment relationship is created, I understand that unless I am offered a specific writtencontract of employment signed on behalf of the organization by its President, the employmentrelationship will be "at-will." In other words, the relationship will be entirely voluntary in nature,and either I or my employer will be able to terminate the employment relationship at any timeand without cause
  • With appropriate notice, I will have the full and complete discretion to endthe employment relationship when I choose and for reasons of my choice
  • Similarly, myemployer will have the right
  • Moreover, no agent, representative, or employee of Milford's
  • Mochas, Inc., except in a specific written contract of employment signed on behalf of theorganization by its President, has the power to alter or vary the voluntary nature of theemployment relationship
  • I HAVE CAREFULLY READ THE ABOVE CERTIFICATION AND I UNDERSTAND AND
  • AGREE TO ITS TERMS.

Cooking And Baking

I started Cooking for family and friends as far as I can remember, It makes me feel good when I can put a smile on a persons face, after they have tasted something I have put together that has been made from scratch.

Timeline

Shift Manager

Popeyes Chicken
10.2014 - Current

Debt Collection Specialist

JDM Promotions
05.2014 - 12.2018

Waiter

Denny's Restaurant
10.2009 - 07.2011

Cook

Burger King
06.2007 - 08.2008

Waiter

RJ Gators
02.2001 - 05.2005

Business Administration And Management

Mt San Jacinto College

High School Diploma -

Murrieta Valley High School
Terrance Martin