Terrari Barclay
Talladega,AL
Summary
Dedicated Clinical Medical Assistant with 4 years of experience in healthcare, including family practice and primary care settings. Proficient in patient care, medical records management, and clinical procedures such as phlebotomy. Adept at utilizing clinical pharmacology knowledge, medical terminology, and coding procedures within the scope of a medical assistant. Strong communicator with a proven ability to work both independently and as part of a team, striving to exceed clinical integration and service metrics while providing compassionate care, especially to vulnerable populations.
Overview
10
10
years of professional experience
Work History
Medical Assistant
North Atlanta Primary Care
Oxford, AL
10.2022 - Current
- Maintain a clean, safe, and organized clinical environment, ensuring exam rooms are sanitized and medical equipment is properly arranged.
- Facilitate patient flow by efficiently escorting patients to exam rooms and preparing them for physician consultations.
- Collect, document, and manage comprehensive patient information, including medical histories, medication details, and allergies, utilizing EMR systems.
- Apply clinical knowledge in coding procedures and pharmacology to assist in accurate record management and patient care.
Phlebotomist
Phlebotomy Ink Training and Staffing Agency LLC
Talladega, AL
06.2020 - 09.2022
- Processed and prepared specimens with precision, ensuring strict adherence to labeling, transport, and storage protocols.
- Fostered trust with patients and team members through effective communication and a commitment to compassionate care.
- Contributed to a clean and safe clinical environment by thoroughly sanitizing equipment and workspaces.
Customer Service Representative
Holiday Inn Express and Suites
Talladega, AL
01.2017 - 06.2020
- Delivered high-quality customer service, achieving a satisfaction rate of 96% by addressing inquiries and resolving complaints.
- Managed multi-channel communication, including telephone, email, and fax, ensuring timely and effective responses to stakeholders.
- Demonstrated empathy and strong interpersonal skills in managing customer relations.
Cashier/Customer Service
Walmart
Pell City, AL
06.2014 - 01.2017
- Efficiently processed transactions and ensured accuracy in cash management.
- Resolved customer complaints with a focus on providing excellent service and support.
Education
High School Diploma, General Studies -
Talladega High School
Talladega, AL05.2014
Skills
- Clinical Skills: Patient Care, Vital Signs, Triage, Venipuncture, Administering Injections
- Technical Skills: Medical Billing, Medical Coding, ICD-10, EMR Systems, Medical Scheduling
- Software Proficiency: Outlook, Word, Excel, QuickBooks
- Laboratory Experience: Specimen Handling, Laboratory Operations, HIPAA Compliance
- Communication: Written & Verbal Communication, Customer Service, Team Collaboration
- Additional Skills: Records Management, Insurance Verification, Office Management
Accomplishments
- Certified Clinical Medical Assistant, National Healthcare Association, 2024
- CPR Certification, Phlebotomy Ink, 2020
- Certified Phlebotomy Technician, National Healthcare Association, 2021
- Certified Patient Care Technician, National Healthcare Association, 2021
Timeline
Medical Assistant
North Atlanta Primary Care
10.2022 - Current
Phlebotomist
Phlebotomy Ink Training and Staffing Agency LLC
06.2020 - 09.2022
Customer Service Representative
Holiday Inn Express and Suites
01.2017 - 06.2020
Cashier/Customer Service
Walmart
06.2014 - 01.2017
High School Diploma, General Studies -
Talladega High School