Terrell Brown
Los Angeles,CA
Summary
Quality focused leader skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
18
18
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Los Angeles , CA
01.2013 - Current
- Developed and implemented strategies to increase sales revenue. Grew sales by 11.5% vs LY
- Managed day-to-day operations of the store, including labor, inventory , and staffing. Labor remained in line @ 0% to target along with 100% inventory completion.
- Identified areas for improvement within the store/district and developed partners. Developed and trained 8 shift supervisor into store manager.
Director of Operations
HMS Host (Starbucks, Taco Bell, & Popeyes)
Atlanta , GA
02.2011 - 01.2013
- Customer engagement, coaching for performance and development, Scheduling, hiring, labor control, P&L Management and Business Acumen.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities. Developed 5 Shift leads into managers. Grew store revenue each year by 8%.
- Successfully improved employment turnover through creating incentive and training programs. Turnover was reduced by 64% to 37%.
Shift Supervisor
Starbucks Coffee Company
Houston , TX
01.2006 - 01.2012
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Developed strategies for improving operational efficiency and customer service levels.
- Recommended opportunities for growth and advancement to motivate employees.
Education
Diploma -
Franklin High School
Studied Music -
Cornish College of the Arts
Skills
- Talent Recruitment
- Community service lead
- Black Partner Network Ambassador
- Risk Management
- Relationship Building and Management
- Operations Management
Awards
Hometown Hero by Howard Shultz 2016
Awards
Community service champion
References
References available upon request.
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
01.2013 - Current
Director of Operations
HMS Host (Starbucks, Taco Bell, & Popeyes)
02.2011 - 01.2013
Shift Supervisor
Starbucks Coffee Company
01.2006 - 01.2012
Diploma -
Franklin High School
Studied Music -
Cornish College of the Arts
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