Terrell Demetris Brown II
Harker Heights,TX
Summary
Attending art school has provided a strong foundation in creativity, attention to detail, and problem-solving, which are all transferable skills highly relevant to the insurance industry. Throughout education, developed the ability to think critically and adapt quickly to new challenges, whether through designing visual campaigns or working on collaborative projects. These skills have honed the ability to communicate complex ideas clearly and effectively, an essential asset when working with clients or stakeholders. With experience in managing multiple projects and meeting deadlines, well-equipped to thrive in fast-paced environments, making a positive contribution to the team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Collection Specialist
Intelogix
09.2023 - Current
- This position is remote but has a requirement of working onsite twice a month
- Complies with all specified FDCPA, state and city laws and provisions, as outlined in the Intelogix Compliance with FDCPA and State Collection laws Statement, the Intelogix A/R Training program and the FDCPA Test
- Makes arrangements with the customers to pay balance in full or set up the best possible arrangements
- Field inbound calls from customers and place outbound calls as necessary
- Documents all collection activity in the client/Intelogix system in a concise and accurate manner
- Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
- Maintains good public relations
- Cope with high-stress environment caused by speaking with emotional callers
- Adhere to Company attendance, punctuality, and meal and rest break requirements
- Maintain concentration and focus in order to meet performance goals
- React positively to an ongoing, changing environment
- Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Freelance Photographer/Videographer
Freelance Photographer
12.2012 - Current
- Capture Brand-Aligned Photography and Videography: Plan, shoot, and edit visual content that supports the insurance company's branding and messaging
- Create visuals that portray real-life scenarios, showcasing the benefits of insurance products in a way that's relatable and engaging to potential customers
- Produce Engaging Video Content for Marketing and Education: Develop informative and visually appealing video content, including product explainers, testimonials, and educational pieces
- Ensure videos simplify complex insurance concepts, making them accessible and compelling for viewers
Certified Framer
Hobby Lobby
07.2022 - 08.2023
- Certified framer responsible for designing, constructing, and arranging custom picture frame installations for artwork
- Handles in-house workshop tasks including receiving, shipping, delivery, inventory management, and order fulfillment
Lyft and Uber Driver
Lyft
03.2019 - 07.2023
- Understand and Comply with Insurance Policies: Have a thorough understanding of the specific insurance requirements and coverage limits associated with rideshare driving
- Follow company protocols to ensure both driver and passengers are protected under applicable insurance policies
- Deliver Excellent Customer Service: Provide a positive experience for all passengers by maintaining a friendly, professional demeanor
- Handle questions, assist with luggage, and ensure each passenger feels safe and comfortable
- Stay Updated on Rideshare and Insurance Regulations: Regularly review and understand local and state regulations, as well as insurance policies that affect rideshare drivers
- Attend any required training or briefings on insurance compliance or safety protocols
Insurance Claims Rep
United Health Care Global
07.2017 - 08.2018
- The Claims Representative plays a vital role in providing expert support for insurance claims by thoroughly reviewing, researching, investigating, and processing claim submissions
- This position is responsible for authorizing accurate claim payments and ensuring all claim data is accurately entered and maintained within company databases
Dental Assistant
Aspen Dental
10.2015 - 05.2017
- Review Insurance Coverage and Treatment Plans: Before performing dental procedures, review patient insurance coverage and ensure treatments align with benefits and plan limits
- Communicate with patients regarding their insurance coverage, co-pays, and out-of-pocket costs
- Submit and Follow-up on Insurance Claims: Submit insurance claims for dental treatments rendered, ensuring they are completed accurately with the necessary supporting documentation
- Follow up with insurance companies to ensure timely processing and payment of claims
- Coordinate Pre-authorizations: When necessary, obtain pre-authorizations from insurance companies for complex or high-cost treatments
- Ensure that pre-treatment estimates are submitted and that insurance approval is secured before proceeding with treatment
- Address Insurance Inquiries: Address any patient or insurance provider inquiries regarding treatment coverage, billing, and claim status
- Work closely with the insurance department to resolve any issues related to claim denials, underpayments, or other discrepancies
Dental Assistant
Aspen Dental
01.2015 - 08.2015
- Assist with Patient Care and Documentation: Support the dentist during examinations and procedures while maintaining proper records of dental treatments
- Ensure all patient data, including treatment plans and billing information, are accurately documented for insurance purposes
- Verify Insurance Information: Collect and verify patient insurance details before procedures, ensuring the coverage aligns with treatment plans
- Communicate with insurance providers to confirm eligibility, benefits, and pre-authorization requirements
- Prepare Treatment Estimates: Work with the dentist to generate treatment cost estimates, ensuring that these are submitted to insurance companies for pre-approval when required
- Assist in preparing insurance claims for submission and follow up on pending claims
- Manage Patient Records and Submissions: Ensure all patient records, including radiographs and treatment histories, are updated and prepared for insurance claim processing
- Submit claims and work with the insurance company to resolve any discrepancies
- Coordinate with Insurance Providers: Communicate with insurance providers to clarify coverage issues, track claim status, and resolve any claims-related issues
- Assist in the appeal process for denied or underpaid claims by providing additional documentation or supporting information
Assistant Manager Key Holder
Payless Shoe Store
10.2013 - 07.2015
- Job duties are included in providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance and organization
- They may also be responsible for tasks such as inventory management, sales promotions, and other administrative duties
Dental Assistant / Extern
Aspen Dental
01.2015 - 05.2015
- Performed clinical and business office duties to fulfill externship requirements
- Adjust dentures, make custom molds and learn the complete denture process from start to finish
- Make temp crowns and bridges
Server
Applebee's-Killeen
03.2010 - 10.2013
- Provided exceptional customer service, ensure order accuracy with prompt service, manage multiple tables and food prep
Certified Nurse Assistant
Edinburg's Children's Hospital-Edinburg
07.2008 - 03.2009
- Provided hourly patient care and perform ordered test/procedures requested by MD
Education
Certification - Insurance
Texas All Lines
Austin, TX01.2025
Associates of Science - Photography
The Art Institute
Austin, TX01.2018
Certification - Dental Oral Surg Tech
MedQuest College
Louisville, KY01.2015
Associate - Bio
University of Texas-Pan American
Edinburg, TX01.2009
Skills
- Adobe Creative Suite
- Adobe Photoshop
- Adobe Photoshop Lightroom
- Adobe Products
- Claims
- Communication Skills
- Creative Design
- Customer Service
- Dental Assistant
- Deposits
- Digital
- Editing
- Graphic Design
- Health Insurance
- Hospital
- Illustration Design
- Insurance Claims
- Licensed Nursing Assistant
- Patient Care
- Phone Skills
- Photography
- Project Management
- Researching
- Social Media
- Social Media Marketing
- Video Editing
- Videography
- Debt collection
- Account reconciliation
Certification
- Driver's License
- Certified Nursing Assistant
- Extended Dental Duties Assistant, 2015
- Licensed Insurance Adjuster – Texas
Timeline
Account Collection Specialist
Intelogix
09.2023 - Current
Certified Framer
Hobby Lobby
07.2022 - 08.2023
Lyft and Uber Driver
Lyft
03.2019 - 07.2023
Insurance Claims Rep
United Health Care Global
07.2017 - 08.2018
Dental Assistant
Aspen Dental
10.2015 - 05.2017
Dental Assistant
Aspen Dental
01.2015 - 08.2015
Dental Assistant / Extern
Aspen Dental
01.2015 - 05.2015
Assistant Manager Key Holder
Payless Shoe Store
10.2013 - 07.2015
Freelance Photographer/Videographer
Freelance Photographer
12.2012 - Current
Server
Applebee's-Killeen
03.2010 - 10.2013
Certified Nurse Assistant
Edinburg's Children's Hospital-Edinburg
07.2008 - 03.2009
Certification - Insurance
Texas All Lines
Associates of Science - Photography
The Art Institute
Certification - Dental Oral Surg Tech
MedQuest College
Associate - Bio
University of Texas-Pan American
Similar Profiles
Anna PatrickAnna Patrick
Remote Customer Service at InteLogixRemote Customer Service at InteLogix
William EstelleWilliam Estelle
Manager at IntelogixManager at Intelogix
Tanesha SkaggsTanesha Skaggs
Customer Support Representative at InteLogixCustomer Support Representative at InteLogix
Evelyn Morga OlivaEvelyn Morga Oliva
Customer Service Representative at InteLogixCustomer Service Representative at InteLogix
ChangWan ChoeChangWan Choe
Full-time Youth & English Ministry Pastor at New Gate Global Methodist ChurchFull-time Youth & English Ministry Pastor at New Gate Global Methodist Church