Terrell Fowler
Phoenix,AZ
Summary
Customer Account Representative with strong background in managing customer payments and resolving inquiries. Demonstrated ability to guide clients through payment systems while maintaining accurate records and fostering team collaboration. Committed to enhancing customer account management processes and delivering timely support.
Overview
2021
2021
years of professional experience
Work History
Customer Account Representative
GM Financial
August 2020 - June 2024
- Assisted customers in managing payments on auto loan accounts.
- Guided customers through online and phone payment systems.
- Set up repossession processes for delinquent accounts.
- Resolved customer inquiries with a focus on accuracy and timely responses.
- Collaborated with team members to improve customer account management.
- Maintained detailed records of customer interactions and transactions.
Carpet Cleaning Technician
Zerorez
04.2018 - 05.2020
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Inspected cleaning sites to provide cost estimates to customers.
- Identified appropriate spotting agents to use on persistent stains.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
- Mixed water and chemicals in containers to prepare cleaning solutions.
Pest Control Technician
Truly Nolen Pest Control
10.2014 - 11.2017
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Drove to customer residences and places of business to inspect for pests.
Education
Associate of Applied Science - Physical Therapist Assistant
Pima Medical Institute
Mesa, AZSkills
- Customer service
- Account management
- Payment processing
- Inquiry resolution
- Team collaboration
- Record keeping
- Process improvement
- Problem resolution
Timeline
Carpet Cleaning Technician
Zerorez
04.2018 - 05.2020
Pest Control Technician
Truly Nolen Pest Control
10.2014 - 11.2017
Customer Account Representative
GM Financial
August 2020 - June 2024
Associate of Applied Science - Physical Therapist Assistant
Pima Medical Institute
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