Terrell Hill
Fairfield
Summary
Dedicated mail carrier with a proven track record at the US Post Office, excelling in customer service and problem-solving. Enhanced delivery accuracy through meticulous route management and attention to detail, fostering strong relationships with clients. Recognized for reliability and effective communication, ensuring timely and secure mail handling.
Overview
27
27
years of professional experience
Work History
Mail Carrier
US Post Office
07.2003 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Mail Clerk
US Post Office
04.1998 - 07.2003
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
Education
GED -
Crete-Monee
Crete, IL06-1990
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Route management
- Report preparation
- Schedule management
- Interpersonal communication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Safety Award
Over 20 years on the job, no accident
Timeline
Mail Carrier
US Post Office
07.2003 - Current
Mail Clerk
US Post Office
04.1998 - 07.2003
GED -
Crete-Monee
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